workers-collab

Management Skills for Administrative Professionals

Enhance your performance with management and leadership capabilities.

Your immediate takeaway Effectively manage changing responsibilities Communicate and negotiate with confidence Apply management and leadership skills to achieve continuous improvement The support you provide as an administrative professional is vital to your organization’s ability to achieve its goals and objectives. Today, most senior managers expect you to have leadership and management skills in order to set your own administrative priorities. In addition, you must have skills to manage all contacts, create, store and retrieve documents, plus a broad variety of other administrative skills. To do all of this successfully, you need to have strategic insight and be able to innovate better processes. At the same time, you must be tactical, process-oriented, and driven toward continuous improvement. This comprehensive seminar gives you a wide range of skills to help you handle any work challenge with greater confidence and effectiveness. Leave with an action plan of best practices to apply immediately on the job.

Seminar Number: 02294

4.9
(246 reviews)
  • In-Person
  • Live Online
  • At Your Company Location

Course Scheduling & Pricing

Home>Course Topic>Office and Administrative Support>Management Skills for Administrative Professionals

Who Should Attend

Experienced administrative professionals, including executive secretaries, administrative assistants, secretaries or other members of the administrative support staff who need to expand their management skills so they can better support their organization and enhance their careers.

  •   In-Person3 Day(s)
    1.8 CEU
  •   Live Online3 Day(s)
    1.8 CEU
 
 

Your immediate takeaway

  • Effectively manage changing responsibilities
  • Communicate and negotiate with confidence
  • Apply management and leadership skills to achieve continuous improvement

The support you provide as an administrative professional is vital to your organization’s ability to achieve its goals and objectives. Today, most senior managers expect you to have leadership and management skills in order to set your own administrative priorities. In addition, you must have skills to manage all contacts, create, store and retrieve documents, plus a broad variety of other administrative skills. To do all of this successfully, you need to have strategic insight and be able to innovate better processes. At the same time, you must be tactical, process-oriented, and driven toward continuous improvement. This comprehensive seminar gives you a wide range of skills to help you handle any work challenge with greater confidence and effectiveness. Leave with an action plan of best practices to apply immediately on the job.

  • Manage changing roles and responsibilities whether working with bosses, peers, team members or customers
  • Meet dynamic work expectations by expanding your proactive capabilities 
  • Clearly and confidently communicate and negotiate to manage conflicts and achieve results 
  • Apply emotional intelligence and effective listening practices to your job 
  • Use strategic diplomacy to handle office politics, difficult people and demanding situations
  • Applying skills and strategies to manage personal and professional change dynamics 
  • Bringing about change even when faced with resistance 
  • Applying a systematic approach to plan and engage others in the change process 
  • Managing roles, responsibilities, and authority to meet goals 
  • Identifying and supporting differing work style preferences using new skills and best practices 
  • Recognizing and proactively using critical thinking to support achievement of team-based goals 
  • Applying a spectrum of priority setting and time management strategies to proactively accomplish skills 
  • Incorporating emotional intelligence and effective listening to prepare to be an effective colleague, partner and leader 
  • Applying assertive communication using verbal and nonverbal behaviors 
  • Exhibiting confidence and influence using tested presentation models 
  • Analyzing conflict, office politics, and interactions with difficult people 
  • Defining the sources of conflict in the workplace 
  • Negotiating to empower yourself and others to achieve goals

Special Feature

AMA Blended Learning combines instructor-led training with online pre- and post-seminar assessments, tune-up courses and other resources to maximize your training goals. Through a blend of proven instructor-led seminars and powerful online technology, AMA Blended Learning provides a compelling and more comprehensive experience for the learner—producing a greater return-on-investment for the employer and the seminar participant.

Learning Objectives

  • Manage Changing Roles and Responsibilities When Working with Bosses, Peers, Team Members, and Customers
  • Meet Dynamic Work Expectations Through Proactively Managing Time and Priorities
  • Communicate and Negotiate with Clarity and Confidence to Achieve Results and Manage Conflicts

Manage Change

  • Use Personal Change Management to Work More Effectively with and Through Others
  • Bring About Change Even When Faced with Resistance
  • Apply a Systematic Approach to Plan and Engage Others in the Change Process

Manage Roles, Responsibilities and Team Work

  • Manage Roles, Responsibilities and Authority to Meet Goals
  • Identify and Support Differing Work Style Preferences Using New Skills and Best Practices
  • Recognize and Proactively Use Critical Thinking to Support Achievement of Team-Based Goals

Manage Time and Priorities

  • Establish a Systematic and Efficient Approach to Work Using Prioritization and Time Management Strategies
  • Identify Strategic Uses of Technology to Manage Information and Better Utilize Time
  • Evaluate Current Roles and Responsibilities to Identify Activities That Can Be Delegated

Manage Relationships and Communication

  • Use Emotional Intelligence and Effective Listening Practices to Prepare to Be an Effective Colleague, Partner and Leader
  • Apply Assertive Communication Using Verbal and Nonverbal Behaviors
  • Exhibit Confidence and Influence Using Tested Presentation Models

Managing Negotiations and Conflicts

  • Define the Sources of Conflict in the Workplace
  • Employ Strategic Diplomacy to Handle Office Politics, Difficult People and Demanding Situations
  • Negotiate to Empower Self and Others to Achieve Goals

Action Plan

  • Review a Comprehensive List of New Management Skills and Strategies Learned and Practiced Throughout the Program
  • Reflect on Best Practices That Will Be Applied in the Near or Long Term

Download Extended Seminar Outline PDF

LEARNING OBJECTIVES

  • Manage Changing Roles and Responsibilities When Working with Bosses, Peers, Team Members, and Customers
  • Meet Dynamic Work Expectations Through Proactively Managing Time and Priorities
  • Communicate and Negotiate with Clarity and Confidence to Achieve Results and Manage Conflicts

LESSON ONE

Manage Change

  • Apply Skills and Strategies to Manage Personal and Professional Change Dynamics
  • Use Personal Change Management to Work More Effectively with and Through Others
  • Bring About Change Even When Faced with Resistance
  • Apply a Systematic Approach to Plan and Engage Others on the Change Process

Manage Roles, Responsibilities, and Team Work

  • Identify and Leverage Roles, Responsibilities, and a Team Player Attitude to Manage Short- and Long-Term Tasks and Projects
  • Manage Roles, Responsibilities, and Authority to Meet Goals
  • Identify and Support Differing Work Style Preferences Using New Skills and Best Practices
  • Recognize and Proactively Use Critical Thinking to Support Achievement of Team-Based Goals

LESSON TWO

Manage Time and Priorities

  • Apply a Spectrum of Priority Setting and Time Management Strategies to Proactively Accomplish Skills
  • Establish a Systematic and Efficient Approach to Work
  • Use Prioritization Strategies
  • Use Time Management Strategies

Manage Relationships and Communication

  • Achieve Professional Confidence and Productive Workplace Relationships By Effectively Using Emotional Intelligence and Communication Skills
  • Incorporate Emotional Intelligence and Effective Listening Practices to Prepare to Be an Effective Colleague, Partner and Leader
  • Apply Assertive Communication Using Verbal and Nonverbal Behaviors
  • Exhibit Confidence and Influence Using Tested Presentation Models

LESSON THREE

  • Analyze Conflict, Office Politics, and Interactions with Difficult People to Identify Appropriate Strategies to Manage and Negotiate Workable Results
  • Define the Sources of Conflict in the Workplace
  • Employ a Tactful Strategy to Handle Office Politics, Difficult People, and Demanding Situations
  • Negotiate to Empower Self and Others to Achieve Goals

Action Planning

  • Review Program Learnings and Apply Them to a Typical Workplace Activity in Preparation for Final Planning and Action Planning
  • Reflect on Best Practices That Will Be Applied in the Near or Long Term

Download Extended Seminar Outline PDF

Live Online FAQs

View a Sample of Our Reviews

4.9

246 reviews

 
testing this out for the team.
4.5
Liz T.
 
Testing Updater
 
Industry: websites
The course was relevant, applicable and well organized. I was impressed with the amount of material that was covered, but yet did not feel overwhelmed or in over my head. The classroom size was perfect! Always a concern when covering new material and it allowed us to ask questions and get to know each other and make this a personal growth as well as understanding common elements regardless of "where we came from". Our Instructor was well versed in the material and offered her own personal experiences which really brought it to a level where you could pick up on key subjects/duties that are easily applied to our Exec Admin roles that we are requested to do every day. She brought the class together with ease and because the size was small, we were able to interact with exercises and form different teams and provide presentations with discussions. I would highly encourage this course for anyone who desires tools to enhance productivity, priorities, and interpersonal tools in your office. Excellent!!!
5
Beverly H.
 
Office Administrative Assistant
 
Industry: Business Services
Being the the Management Skills for Administrative Professionals taught me how to be confident when delivering speeches to a crowd and how to say 'No,' at times when yes is not appropriate.
5
Donna H.
 
Office Manage
 
Industry: Government
This was a GREAT class and the delivery on the message was absolutely clear and entertaining. I enjoyed this three day class and will be applying the techniques I have learned to my day to day duties. I feel all Administrative Professionals who are able should consider taking this class.
5
Toiyriah T.
 
Staff Assistant
 
Industry: Government
It was a very helpful course, and I loved how small and interactive it was. I definitely wouldn't have got as much out of it if it was a big group. Everyone got to know each other and seemed to be comfortable sharing their thoughts and experiences.
5
Taylor H.
 
Admin. Support Specialist II
 
Industry: Hospitals & Physicians Clinics
I really enjoyed this seminar - I found all of the job guides and materials helpful, and will be able to apply everything I learned to my current job.
5
Lauren G.
 
Executive Assistant
 
Industry: Finance

American Management Association is accredited by the International Association for Continuing Education and Training (IACET) and is accredited to issue the IACET CEU.

In-Person Schedule

5 Sessions Available

Live Online Schedule

4 Sessions Available

  • $2,395.00 Non Members
  • $2,195.00 AMA Members
  • $2,124.00 GSA
Date Duration State City Zip
  2026-03-03 2026-03-05 Mar 3, 2026 - Mar 5, 2026 3 Days NY New York 10019 New York Register Now

  2026-04-13 2026-04-15 Apr 13, 2026 - Apr 15, 2026 3 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

  2026-06-22 2026-06-24 Jun 22, 2026 - Jun 24, 2026 3 Days NY New York 10019 New York Register Now

  2026-09-14 2026-09-16 Sep 14, 2026 - Sep 16, 2026 3 Days IL Chicago 60601-5927 Chicago Register Now

  2026-10-05 2026-10-07 Oct 5, 2026 - Oct 7, 2026 3 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

Courses Questions

Questions & Answers

What is the live online experience like?

This is one of the most common questions—and also one of the hardest to answer. Our online training programs are designed to deliver an engaging and interactive experience that closely mirrors the energy of a live classroom. Each participant is treated as an active contributor, and individual participation is a key part of the learning process. You can expect to be called upon by name and encouraged to interact with both the instructor and your peers. We also recommend joining the session 15–30 minutes early to confirm that your audio and connection are working properly.

back to top





testing this out for the team.
4.5
Liz T.
 
Testing Updater
 
Industry: websites
The course was relevant, applicable and well organized. I was impressed with the amount of material that was covered, but yet did not feel overwhelmed or in over my head. The classroom size was perfect! Always a concern when covering new material and it allowed us to ask questions and get to know each other and make this a personal growth as well as understanding common elements regardless of "where we came from". Our Instructor was well versed in the material and offered her own personal experiences which really brought it to a level where you could pick up on key subjects/duties that are easily applied to our Exec Admin roles that we are requested to do every day. She brought the class together with ease and because the size was small, we were able to interact with exercises and form different teams and provide presentations with discussions. I would highly encourage this course for anyone who desires tools to enhance productivity, priorities, and interpersonal tools in your office. Excellent!!!
5
Beverly H.
 
Office Administrative Assistant
 
Industry: Business Services
Being the the Management Skills for Administrative Professionals taught me how to be confident when delivering speeches to a crowd and how to say 'No,' at times when yes is not appropriate.
5
Donna H.
 
Office Manage
 
Industry: Government
This was a GREAT class and the delivery on the message was absolutely clear and entertaining. I enjoyed this three day class and will be applying the techniques I have learned to my day to day duties. I feel all Administrative Professionals who are able should consider taking this class.
5
Toiyriah T.
 
Staff Assistant
 
Industry: Government
It was a very helpful course, and I loved how small and interactive it was. I definitely wouldn't have got as much out of it if it was a big group. Everyone got to know each other and seemed to be comfortable sharing their thoughts and experiences.
5
Taylor H.
 
Admin. Support Specialist II
 
Industry: Hospitals & Physicians Clinics
I really enjoyed this seminar - I found all of the job guides and materials helpful, and will be able to apply everything I learned to my current job.
5
Lauren G.
 
Executive Assistant
 
Industry: Finance
Close