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Making the Transition from Staff Member to Supervisor

Elevate your skills to a higher level of performance.

Feel empowered to hit the ground running with the skills learned in this course. Be ready to take on any task and bring your best self to the job, while adopting new habits that will quickly get you on the path to greater success. In this high-impact, 2-day seminar, our faculty will help new supervisors like you avoid common pitfalls. Get the secrets and essential skills of managing people, from delivering corrective feedback and coaching to conflict resolution and delegation. With expertly guided hands-on practice, you’ll gain confidence and know-how you can use right away. You’ll also develop a personalized game plan mapping the steps to help you reap the rewards of being a new supervisor. Receive a FREE Manager's Toolkit when you register for this seminar.  Click here to learn more.

Seminar Number: 02243

5
(1021 reviews)
  • In-Person
  • Live Online
  • At Your Company Location

Course Scheduling & Pricing

Home>Course Topic>Management and Supervisory Skills>Making the Transition from Staff Member to Supervisor

Who Should Attend

Newly promoted supervisors with less than one year of experience in this position; process and production supervisors who want to enhance their effectiveness through supervisor training.

  •   In-Person2 Day(s)
    1.2 CEU, 12 CLP, 14 CPE
  •   Live Online2 Day(s)
    1.2 CEU, 12 CLP, 14 CPE
 
 

Feel empowered to hit the ground running with the skills learned in this course. Be ready to take on any task and bring your best self to the job, while adopting new habits that will quickly get you on the path to greater success.

In this high-impact, 2-day seminar, our faculty will help new supervisors like you avoid common pitfalls. Get the secrets and essential skills of managing people, from delivering corrective feedback and coaching to conflict resolution and delegation. With expertly guided hands-on practice, you’ll gain confidence and know-how you can use right away. You’ll also develop a personalized game plan mapping the steps to help you reap the rewards of being a new supervisor.

Receive a FREE Manager's Toolkit when you register for this seminar. Click here to learn more.
  • Create a new game plan for growth
  • Let go of your former role and establish your credibility
  • Adjust your behavioral style to give yourself a winning edge
  • Use the instant feedback model to build a successful coaching relationship
  • Control your emotions and think strategically when dealing with conflicts
  • Be definite and decisive in managing and protecting your time
  • Setting yourself up for success
  • Making a change and letting go of your old role
  • Meeting the expectations of key stakeholders, including your boss, direct reports, senior management and former peers
  • Conducting a gap analysis to determine how to meet critical expectations Leveraging your behavioral style with the Personal Style (PSI) Assessment
  • Flexing your personal style to build more effective relationships
  • Setting up goals to get you to the next level of performance
  • Managing employee performance and training your employees
  • Delivering supportive and corrective feedback to your employees
  • Managing conflict and disagreement with greater ease
  • Turning conflicts into positive change
  • Applying techniques to diffuse conflicts
  • Applying techniques to delegate work to your team
  • Developing a delegation plan to use with team members
  • Managing and protecting your time
  • Identifying three high-impact action items for immediate attention back at work

Learning Objectives

  • Establish Credibility as a New Supervisor with Your Boss, Peers, and Team Members
  • Leverage Behavioral Style to Improve Relationships with Your Boss, Peers, and Team Members
  • Utilize Management Strategies That Promote Effective Member Motivation, Performance Management, and Delegation
  • Improve Workplace Time Management and Conflict Resolution Effectiveness

Setting Yourself Up for Success

  • Distinguish Between the Roles of Individual Contributor and Supervisor
  • Describe the Three Phases of Change
  • Discuss the Challenges and Pitfalls for New Supervisors
  • Explain What Your Organization and Critical Stakeholders Expect of You in Your New Role
  • Identify Short-Term Wins and Critical Issues to Be Addressed
  • Identify Expectations Versus Personal Development Needs

Leveraging Your Behavioral Style

  • Determine Your Leadership Characteristics
  • Identify Your Behavioral Style
  • Identify the Behavioral Styles of Others
  • Distinguish Behavioral Clues That Identify a Person’s Behavioral Style
  • Identify Behavioral Styles for Bosses, Peers, and Staff Members
  • Develop Adapting Strategies to Interact Effectively with Bosses, Peers, and Staff Members

Managing Employee Performance

  • Set SMART Goals for Yourself and Others
  • Use a Five-Step Model to Train Your Employees
  • Deliver Feedback That Is Both Supportive and Corrective
  • Distinguish Employee’s Current Skills Versus Needed Skills

Managing Conflict

  • Differentiate Between Conflict and Disagreement
  • Acknowledge That Some Conflicts May Make a Positive Image
  • Describe Techniques and What to Say to Defuse a Conflict

Delegating Work to Your Team

  • Apply Effective Delegation Techniques
  • Assess Personal Barriers to Delegation
  • Develop a Delegation Plan to Use with Team Members

Managing Your Time

  • Describe the Time Priority Model for Time Management
  • Identify Strategies to Manage Your Time Effectively and Protect One’s Time from Infringement by Others

High-Impact Action Planning

  • Identify Three High-Impact Action Items for Immediate Attention Back at Work
  • Develop a SMART Goals for Each of These Action Items

Download Extended Seminar Outline PDF

View a Sample of Our Reviews

5

1021 reviews

 
The instructor was extremely knowledgeable on the topic. The hands on learning format was very helpful and the program was well structured. I recommend the program to those who would like to sharpen their management skills.
5
Barbara S.
 
Attorney
 
Industry: Government
This was absolutely the most useful and engaging online class I have ever taken. The interaction was excellent, the instructor kept us all interested, and the participants were so diverse that it was a really excellent learning experience.
5
Amy H.
 
Geophysicist
 
Industry: Government
Learned a lot about myself and how to deal with others in uncomfortable situations. Would highly recommend.
5
Tonya L.
 
Client Accounting Supervisor
 
Industry: Law Firms & Legal Services
Instructor was very engaging and moved at a good pace. The mix of group participation and discussion made the session very engaging.
5
Douglas M.
 
IT Manager
 
Industry: Local Government
The seminar touched on a bunch of key factors that will help me with my new role as a supervisor. This is a good class to take for any new supervisor or manager.
5
Kelly V.
 
IT Service Desk Supervisor
 
Industry: Retail, Convenience Stores

American Management Association is accredited by the International Association for Continuing Education and Training (IACET) and is accredited to issue the IACET CEU.

In-Person and Live Online Schedule

39 Sessions Available

  • $2,645.00 Non Members
  • $2,395.00 AMA Members
  • $2,345.00 GSA
Date Duration Location
  2026-11-11 2026-11-12 Nov 11, 2026 - Nov 12, 2026
2 Days
11/11/2026, 9:00AM- 5:00PM; 11/12/2026, 9:00AM- 4:30PM;
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  2026-11-23 2026-11-24 Nov 23, 2026 - Nov 24, 2026
2 Days
11/23/2026, 9:00AM- 5:00PM; 11/24/2026, 9:00AM- 4:30PM;
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  2026-12-01 2026-12-02 Dec 1, 2026 - Dec 2, 2026
2 Days
 New York, NY Register Now
  2026-12-07 2026-12-08 Dec 7, 2026 - Dec 8, 2026
2 Days
 Chicago, IL Register Now
  2026-12-07 2026-12-08 Dec 7, 2026 - Dec 8, 2026
2 Days
12/07/2026,11:00AM- 7:00PM; 12/08/2026,11:00AM- 6:30PM;
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  2026-12-14 2026-12-15 Dec 14, 2026 - Dec 15, 2026
2 Days
 San Francisco, CA Register Now
  2026-12-16 2026-12-17 Dec 16, 2026 - Dec 17, 2026
2 Days
12/16/2026, 9:00AM- 5:00PM; 12/17/2026, 9:00AM- 4:30PM;
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  2027-01-07 2027-01-15 Jan 7, 2027 - Jan 15, 2027
4 Days
01/07/2027, 2:00PM- 5:30PM; 01/08/2027, 2:00PM- 5:30PM; 01/14/2027, 2:00PM- 5:30PM; 01/15/2027, 2:00PM- 5:30PM;
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  2027-01-14 2027-01-15 Jan 14, 2027 - Jan 15, 2027
2 Days
 Chicago, IL Register Now
  2027-01-21 2027-01-22 Jan 21, 2027 - Jan 22, 2027
2 Days
01/21/2027, 9:00AM- 5:00PM; 01/22/2027, 9:00AM- 4:30PM;
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  2027-02-03 2027-02-04 Feb 3, 2027 - Feb 4, 2027
2 Days
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  2027-02-08 2027-02-09 Feb 8, 2027 - Feb 9, 2027
2 Days
02/08/2027,11:00AM- 7:00PM; 02/09/2027,11:00AM- 6:30PM;
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  2027-02-18 2027-02-19 Feb 18, 2027 - Feb 19, 2027
2 Days
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  2027-02-23 2027-02-24 Feb 23, 2027 - Feb 24, 2027
2 Days
02/23/2027, 9:00AM- 5:00PM; 02/24/2027, 9:00AM- 4:30PM;
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  2027-03-01 2027-03-02 Mar 1, 2027 - Mar 2, 2027
2 Days
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  2027-03-11 2027-03-12 Mar 11, 2027 - Mar 12, 2027
2 Days
03/11/2027,10:00AM- 6:00PM; 03/12/2027,10:00AM- 5:30PM;
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  2027-03-15 2027-03-16 Mar 15, 2027 - Mar 16, 2027
2 Days
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  2027-03-22 2027-03-23 Mar 22, 2027 - Mar 23, 2027
2 Days
03/22/2027, 9:00AM- 5:00PM; 03/23/2027, 9:00AM- 4:30PM;
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  2027-03-31 2027-04-01 Mar 31, 2027 - Apr 1, 2027
2 Days
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  2027-04-01 2027-04-02 Apr 1, 2027 - Apr 2, 2027
2 Days
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  2027-04-08 2027-04-09 Apr 8, 2027 - Apr 9, 2027
2 Days
04/08/2027,10:00AM- 6:00PM; 04/09/2027,10:00AM- 5:30PM;
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  2027-04-21 2027-04-22 Apr 21, 2027 - Apr 22, 2027
2 Days
04/21/2027, 9:00AM- 5:00PM; 04/22/2027, 9:00AM- 4:30PM;
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  2027-04-29 2027-04-30 Apr 29, 2027 - Apr 30, 2027
2 Days
 Atlanta, GA Register Now
  2027-05-06 2027-05-07 May 6, 2027 - May 7, 2027
2 Days
05/06/2027, 9:00AM- 5:00PM; 05/07/2027, 9:00AM- 4:30PM;
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  2027-05-10 2027-05-18 May 10, 2027 - May 18, 2027
4 Days
05/10/2027, 2:00PM- 5:30PM; 05/11/2027, 2:00PM- 5:30PM; 05/17/2027, 2:00PM- 5:30PM; 05/18/2027, 2:00PM- 5:30PM;
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  2027-05-17 2027-05-18 May 17, 2027 - May 18, 2027
2 Days
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  2027-05-24 2027-05-25 May 24, 2027 - May 25, 2027
2 Days
05/24/2027,10:00AM- 6:00PM; 05/25/2027,10:00AM- 5:30PM;
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  2027-05-25 2027-05-26 May 25, 2027 - May 26, 2027
2 Days
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  2027-06-08 2027-06-09 Jun 8, 2027 - Jun 9, 2027
2 Days
06/08/2027, 9:00AM- 5:00PM; 06/09/2027, 9:00AM- 4:30PM;
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  2027-06-10 2027-06-11 Jun 10, 2027 - Jun 11, 2027
2 Days
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  2027-06-14 2027-06-15 Jun 14, 2027 - Jun 15, 2027
2 Days
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  2027-06-15 2027-06-16 Jun 15, 2027 - Jun 16, 2027
2 Days
 New York, NY Register Now
  2027-06-22 2027-06-23 Jun 22, 2027 - Jun 23, 2027
2 Days
06/22/2027,11:00AM- 7:00PM; 06/23/2027,11:00AM- 6:30PM;
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  2027-07-08 2027-07-09 Jul 8, 2027 - Jul 9, 2027
2 Days
07/08/2027, 9:00AM- 5:00PM; 07/09/2027, 9:00AM- 4:30PM;
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  2027-07-15 2027-07-16 Jul 15, 2027 - Jul 16, 2027
2 Days
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  2027-07-19 2027-07-20 Jul 19, 2027 - Jul 20, 2027
2 Days
07/19/2027, 9:00AM- 5:00PM; 07/20/2027, 9:00AM- 4:30PM;
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  2027-07-26 2027-07-27 Jul 26, 2027 - Jul 27, 2027
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  2027-08-05 2027-08-06 Aug 5, 2027 - Aug 6, 2027
2 Days
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  2027-08-05 2027-08-06 Aug 5, 2027 - Aug 6, 2027
2 Days
08/05/2027, 9:00AM- 5:00PM; 08/06/2027, 9:00AM- 4:30PM;
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