Make Every Employee a Customer Experience Champion

Leading Every Employee to Be Customer Focused

In a world where we are faced with more and more competition, customer service that excels can help your organization stand out from all the rest. This webinar provides tools and insights to help you better understand what your customer wants and needs.

You’ll discover how to enhance the customer connection and promote greater loyalty by meeting those needs, exceeding expectations and handling difficult situations with empathy. These insights will also help you build a stronger connection to your customers throughout your organization.

• Exploring the role of every employee in delighting your customers
• Meeting and exceeding your clients’ personal and business needs
• Quickly and efficiently building trust and credibility with your customers
• Identifying the three types of customer expectations and how to exceed them

How AMA Webinars Work

AMA Webinars provide you with a cost-effective and convenient way to boost your know-how. You can participate in the comfort of your home or office without the need for travel costs and time.

BONUS:  Paid registrants will also get a single-user license to access a recorded archive of the program for a full year so that you can watch the program again and again to boost your skill set.

Please note that AMA Webinars are designed to provide a one-to-one learning experience for an individual and are not designed to be viewed in a group setting. Program access is available only via the MYAMA account of the registered attendee.

To fully participate in this electronic, interactive and live session, please check your system (or ask your IT department) to ensure it meets the following requirements:

Supported OS, Browser and Additional Requirements

• Windows 7 and above; Google Chrome (v66.0 & above), Internet Explorer (v11.0 & above), Mozilla Firefox (v55.0 & above), or Microsoft Edge (v16 & above)
• Mac OS X 10.11, 10.12 and 10.13; Google Chrome (v66.0 & above), Apple Safari (v11.0 & above) and Mozilla Firefox (v55.0 & above)
• Ubuntu 14.04 and 16.04; Red Hat Enterprise Linux 6; Google Chrome and Adobe Flash Player 23.0
• Google Android 4.4 or later
• Apple iOS: iOS 8.1.2 or later

If you are using an unsupported version of a Windows, Mac, or Linux operating system, you may experience difficulty in viewing and/or listening to the event.

Test Your Computer

The audio portion of this AMA web event will be delivered directly through your computer’s speakers or attached headphones. To fully participate in this electronic, interactive, live session, please test your system and review the requirements (or ask your IT department) before the program begins:

TEST NOW

Additional Requirements:

• Minimum bandwidth requirement is 512 kbps for meeting attendees
• POP-UP Blockers must be turned off to access the program.

Important tip - Please allow 15 minutes prior to joining a session to conduct your set-up and testing!

Need further assistance? Visit the complete technical requirements for Adobe Connect.