Create a Culture Where Employees Strive to Meet and Exceed Customer Expectations
Coaching Your Team to 'Wow' Customers Your product can be stellar, your staff can be super talented, but the one thing that customers are most likely to remember is their direct interaction with your employees. The secret sauce to great customer service and support is the people who deliver it. This webinar shows you how to coach your team to transform their mindset from a transactional one to a relational attitude which leads to enhanced customer connections and improved loyalty. Using the four “A’s” of effective coaching, you’ll discover how to take stock of your employees, take action to correct weaknesses, and boost their satisfaction and engagement across the board. You can have the best, most efficient and customer-friendly processes in the world, but they will fall apart if your team is not motivated, not happy, or doesn’t work together well. The bottom line: this course reveals a proven method to create a consistent culture where teams take ownership and are held accountable for meeting and exceeding customer expectations
Seminar Number: 82175
Course Scheduling & Pricing
Leaders of teams who interact with internal and/or external customers.
Coaching Your Team to 'Wow' Customers
Your product can be stellar, your staff can be super talented, but the one thing that customers are most likely to remember is their direct interaction with your employees. The secret sauce to great customer service and support is the people who deliver it.
This webinar shows you how to coach your team to transform their mindset from a transactional one to a relational attitude which leads to enhanced customer connections and improved loyalty. Using the four “A’s” of effective coaching, you’ll discover how to take stock of your employees, take action to correct weaknesses, and boost their satisfaction and engagement across the board.
You can have the best, most efficient and customer-friendly processes in the world, but they will fall apart if your team is not motivated, not happy, or doesn’t work together well.
The bottom line: this course reveals a proven method to create a consistent culture where teams take ownership and are held accountable for meeting and exceeding customer expectations
How Do AMA Webinars Work?
AMA Webinars provide you with a cost-effective and convenient way to boost your know-how. You can participate in the comfort of your home or office without the need for travel costs and time.
BONUS: Paid registrants will also get a single-user license to access a recorded archive of the program for a full year so that you can watch the program again and again to boost your skill set.
Please note that AMA Webinars are designed to provide a one-to-one learning experience for an individual and are not designed to be viewed in a group setting. Program access is available only via the MYAMA account of the registered attendee.
To fully participate in this electronic, interactive and live session, please check your system (or ask your IT department) to ensure it meets the following requirements:
Supported OS, Browser and Additional Requirements
If you are using an unsupported version of a Windows, Mac, or Linux operating system, you may experience difficulty in viewing and/or listening to the event.
Test Your Computer
The audio portion of this AMA web event will be delivered directly through your computer’s speakers or attached headphones. To fully participate in this electronic, interactive, live session, please test your system and review the requirements (or ask your IT department) before the program begins:
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Additional Requirements:
Important tip - Please allow 15 minutes prior to joining a session to conduct your set-up and testing!
Need further assistance? Visit the complete technical requirements for Adobe Connect.
Online Schedule
1 Session Available