Leadership Skills for Supervisors

Get the skills that propel you to the next level of success.

You will explore how to maintain technical expertise while demonstrating the right type of supervisory leadership. This seminar will give you the personal, interpersonal and group skills to be influential in one-on-one situations, facilitate group performance and become an effective leader.

Seminar Number: 02517

4.6

(182 reviews)

In-Person
Live Online
At Your Company Location

Course Scheduling & Pricing

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Who Should Attend

Supervisors seeking to develop the individual, group and one-on-one leadership skills to keep up with evolving management roles and responsibilities.

In-Person3 Day(s)
1.8 CEU, 18 CLP, 21 CPE
Live Online3 Day(s)
1.8 CEU, 18 CLP, 21 CPE

Overview
How You Will Benefit
What You Will Cover
Outline
Reviews
Credits

Develop interpersonal skills that help you communicate, listen and handle conflicts in your supervisory role
Become more effective at influencing others
Accomplish goals and control outcomes when dealing with staff, peers, management and other departments
Learn how to work with groups and teams to solve problems and accomplish projects
Hold performance discussions that result in changed behavior and enhanced productivity
Analyze your own style of behavior and recognize your strengths/weaknesses

How to empower yourself and your staff
What leadership is from the supervisor’s point of view
How to build credibility and trust
Analyzing effective listening processes and skills
Learning participative leader skills and techniques
The three steps of the continuous performance appraisal process
Coaching, mentoring and how to give constructive feedback
Decision-making tools for effective leadership
How to apply problem solving techniques to solve actual problems
Teams vs. work groups: learning to lead and build personal effectiveness

Introduction

Identify What Is Different in Supervision/Management Today
Identify the Opportunities for Supervisors/Managers Today
Describe Your Personal Objectives for This Course
Define What Leadership Is from a Supervisor’s Point of View
Rank Leadership Characteristics

Leadership

Identify the Difference Between Managers and Leaders
Observe Leaders in Action
Examine Your Own Leadership Capability
Identify How Leaders Build Credibility and Trust
Identify the Leadership Skills That Will Be Needed in the Next Five Years
Explore the Forces Encouraging Leadership and the Constraints Working Against Leadership for Supervisors
Develop Your Own Leadership Skills Development Plan

Interpersonal Skills

Identify Interactive Behaviors and Discuss How Each Is Helpful and/or Distracting When Communicating One-on-One and in Groups
Analyze Effective Listening Processes and Skills
Practice Questioning Skills to Learn How to Ask Effective Questions and the Effects of Being Questioned
Role-Play Management Situations to Demonstrate Participative Leader Skills and Analyze Their Effect on Others
Create a Communication Case from Your Work Experience
Resolve a Communication Case Created from Other Group Members’ Work Experiences

Coaching and Mentoring

Complete the Insight Inventory: Understanding Yourself and Others®
List the Elements of Effective Feedback
Write Statements About Actual Employee or Team Member Situations You Are Experiencing on the Job
Describe the Coaching Discussion and Its Format
Practice Coaching and Mentoring in Role Plays with Your Actual Employee or Team Member Situations

Decision-Making Tools for Leading

Discuss Three Methods of Brainstorming and Describe the Advantages of Each
Discuss the Effects of Organizations on Creativity
List the Steps in Problem Solving
Apply Problem-Solving Principles and Techniques to Solve Actual Problems from the Job

Learning to Lead Groups and Teams

Learn the Differences Between Teams Versus Work Groups
Get Insight on Your Own Team Building and Personal Effectiveness
Practice Group Skills in Exercises That Develop Teamwork
Discuss the Role of a Group or Team Leader and Practice Facilitation Skills in the Group Exercises
Discover What Needs to Happen Before Groups Become Teams

Download Extended Seminar Outline PDF

View a Sample of Our Reviews

4.6

182 reviews

Lot's of good points that many people can benefit from, not just supervisors.

NICOLE P.

FORMULATION DEVELOPMENT SCIENTIST

Industry: Manufacturing

The course was beautifully presented. The course materials, discussions, real world examples, and the personal connection to issues brought up by participants was some of the best learning I have experienced.This course really made me do a lot of self inflection, and has me ready to begin tackling a lot of difficult issues that I did not know how to approach before taking this course. If anyone has issues with the political part of being a manager, I would recommend this course. It could even help people work with a difficult supervisor.

Richard C.

MANAGER OF INFORMATION SYSTEMS AND ARCHITECTURE

Industry: Education

I think this was a great class and I learned a lot. The real life examples of how certain skills are demonstrated was very helpful. The instructor answered questions well and was passionate about the subject matter.

JIM D.

SUPERVISOR PERFORMANCE TESTING

Industry: Energy, Utilities & Waste

This seminar was so helpful for me, each topic was interested, I really learned more about delegation and how to trust more my team.

Belkis A.

Enrollment Medicaid Supervisor

Industry: Insurance

I learn a lot about myself in this class. I learned how to utilize my strengths and I also learned how to overcome and utilize my weak areas.

Chris D.

Systems Engineer

Industry: Business Services

American Management Association is accredited by the International Association for Continuing Education and Training (IACET) and is accredited to issue the IACET CEU.

AMA is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org. For additional information or for more information regarding administrative policies such as complaints and refunds, please contact Martha Leon at 212-903-8173.

Recommended CPE Credit: 21 hours/Intermediate
Prerequisites: None
Advance Preparation: None
Delivery Method: Group Live
Field of Study: Non-Technical – Communication, Personal Development

In-Person Schedule

2 Sessions Available

Live Online Schedule