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Getting Results Without Authority

Unleash your personal power to negotiate, influence and persuade

Whether you’re dealing with bosses, colleagues, staff members or senior management, the ability to win respect, influence people and cultivate cooperation is absolutely essential to career success. In this persuasive skills training, you’ll focus on the key elements of influencing others when there is lack of authority—personal power, persuasion and negotiation. Learn how to influence people by building your power base using the Personal Power Model…understand exchange and reciprocity (the first steps in the influence process) …adapt communication style to build credibility…persuade with a framework of discovery, preparation and dialogue…master the key components of negotiation. You’ll practice persuasive communication and other influencing techniques right from day one through the final activity—and enhance your learning with videos, exercises, assessment tools and group discussions.

Seminar Number: 02532

5
(792 reviews)
  • In-Person
  • Live Online
  • At Your Company Location

Course Scheduling & Pricing

Home>Course Topic>Communication Skills>Getting Results Without Authority

Who Should Attend

This persuasion and influencing course is ideal for those who need to have work done through others—or who need to convince another person to buy into an idea or follow up on a request.

  •   In-Person2 Day(s)
    1.2 CEU, 12 CLP, 14 CPE, 12 PDU, 12 PMU
  •   Live Online2 Day(s)
    1.2 CEU, 12 CLP, 14 CPE, 12 PDU, 12 PMU
 
 

Whether you’re dealing with bosses, colleagues, staff members or senior management, the ability to win respect, influence people and cultivate cooperation is absolutely essential to career success. In this persuasive skills training, you’ll focus on the key elements of influencing others when there is lack of authority—personal power, persuasion and negotiation.

Learn how to influence people by building your power base using the Personal Power Model…understand exchange and reciprocity (the first steps in the influence process) …adapt communication style to build credibility…persuade with a framework of discovery, preparation and dialogue…master the key components of negotiation.

You’ll practice persuasive communication and other influencing techniques right from day one through the final activity—and enhance your learning with videos, exercises, assessment tools and group discussions.

  • Establish or regain credibility so you can begin to influence people
  • Effectively use your power base to persuade others
  • Understand the person you’re trying to influence—and persuade through give-and-take
  • Develop and grow relationships within your organization and beyond
  • Create a collaborative work environment for faster, better results
  • Let communication differences work for, not against, you
  • Successfully sell your ideas and implement change
  • Achieve trust and give-and-take relationships up, down and across the organization
  • Influence people while projecting self-confidence without being pushy
  • Adapt your style to the person or situation you’re dealing with
  • Identify various negotiating techniques that promote win-win outcomes

 

  • Understanding your personal power base and the principle of reciprocity
  • Identifying effective influencing behaviors
  • Building your personal power base and creating partnerships
  • Flexing your communication style preferences when influencing others
  • Applying credibility, logic and emotion in the persuasion process
  • Customizing your approach to persuade your audience members
  • Understanding the nuances of conflict
  • Providing constructive feedback 
  • Getting better results through negotiation
  • Practicing the negotiation steps 
  • Applying the principles of “soft” negotiation
  • Conducting a negotiation activity

 

Learning Objectives

  • Determine Your Personal Power Base
  • Analyze Your Approach When Influencing Others, and Know How to Adjust It
  • Identify the Fundamentals of Exchange and Reciprocity
  • Develop and Apply Persuasion Skills Using Four Skill Steps to Influence Others
  • Improve Your Basic Interpersonal Skills of Listening, Questioning, and Providing Constructive Feedback
  • Appreciate the Value of Constructive Conflict and Learn How to Work Through Conflict Situations When Influencing
  • Identify the Basic Steps of Negotiation, and Promote Win/Win Results

Personal Power

  • Describe the Personal Power Model and How to Use It with Your Personal Power Base
  • Identify the Behaviors Indicating Effective Influencing
  • Define Ways to Develop the Platform for Your Personal Power Base

Building Your Personal Power Base

  • Describe How Exchange, Relationship, and Partnership Are the Foundation of One’s Personal Power Base and the Keys to Influence
  • Identify Your Exchange Portfolio
  • Define the Principe of Reciprocity
  • Identify Ways to Build Relationships Upward, Downward, and Laterally Within Your Organization
  • Explain the Value of Creating Partnerships

Communication Style

  • Describe the Importance of Flexing with Communication Style Preferences When Influencing Others
  • Explain the Communication Style Preferences That You Deal With at Work
  • Identify Your Preferred Communication Style and Those of Others
  • Define the Impact of the Negative Attribution Cycle  

Persuasion

  • Define and Apply Credibility, Logic, and Emotion in the Persuasion Process
  • Evaluate Where Your Audience Is on the Communication Issues and Develop an Approach
  • Discuss How Persuasion Is a Learning and Negotiation Process
  • Explain How to Follow the Key Learning Steps of Discovery, Preparation, and Dialogue in the Persuasion Process

When Conflict Comes Between You and Your Desired Results

  • Describe the Impact of Conflict on Getting Results
  • Discuss the Conflict-Management Responses Available
  • Define How to Provide Constructive Feedback and Not Add to the Conflict
  • Explain How to Select the Appropriate Option for a Situation

Getting Better Results Through Negotiation

  • Explain the Key Preparation and Process Steps of Negotiation
  • Define and Apply the Principles of “Soft” Negotiation
  • Apply Influence, Persuasion, and Negotiation in Negotiation Activity

Action Plan

  • Identify Learning Points from the Program
  • Apply Learning Points to Specific Changes in Persuasion Efforts

Download Extended Seminar Outline PDF

View a Sample of Our Reviews

5

792 reviews

 
The material was well organized - supported with interactive exercises (not death by powerpoint). Instructor had lots of great tidbits and supporting quotes, references to help reinforce the learning.
5
Kathryn C.
 
Software Product Manager
 
Industry: Software
The information was definitely something I can take with me for every day use at my job. The instructor was great with keeping everyone engaged- and he was personable so it made the info relatable/ useable.
5
Shauna J.
 
Purchasing Supervisor
 
Industry: Manufacturing
It was very informative. The exercises were laid out in a way that were easy to understand, expand on and keep us engaged.
5
Michael P.
 
Sales Manager
 
Industry: Retail, Automobile Dealers
Excellent!!! I continue to be impressed with each class that I attend. Keep up the excellent instruction. It has definitely made a difference in my life.
5
Terri F.
 
Administrative Assistant
 
Industry: Finance, Credit Cards & Transaction Processing
It was great course. The explanation was very clear. The activities were very well thought and they helped to apply the knowledge that we learned. It was very interactive course.
5
Inae L.
 
Account Manager
 
Industry: Manufacturing

This course is valid for 12 PMUs.
4 Professional Effectiveness [PE]
8 Relationship Management [RM]

AMA has been reviewed and approved as a provider of project management training by the Project Management Institute (PMI).

Talent Triangle PDUs

[L] 10 [S&B] 2

Project Management Institute (PMI) Talent Triangle, 2015.
Reproduced with the permission of PMI. Copyright and all rights reserved

American Management Association is accredited by the International Association for Continuing Education and Training (IACET) and is accredited to issue the IACET CEU.

AMA is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org. For additional information or for more information regarding administrative policies such as complaints and refunds, please contact Martha Leon at 212-903-8173.

Recommended CPE Credit: 14 hours/Basic
Prerequisites: None
Advance Preparation: Online pre- and post-assessment
Delivery Method: Group Live / Group Internet-based
Field of Study: Non-Technical – Communication, Personal Development

In-Person Schedule

5 Sessions Available

Live Online Schedule

5 Sessions Available

  • $2,895.00 Non Members
  • $2,595.00 AMA Members
  • $2,390.00 GSA
Date Duration State City Zip
  2025-08-06 2025-08-07 Aug 6, 2025 - Aug 7, 2025 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

  2025-09-18 2025-09-19 Sep 18, 2025 - Sep 19, 2025 2 Days TX Houston 77001 Houston Register Now

  2025-10-21 2025-10-22 Oct 21, 2025 - Oct 22, 2025 2 Days NY New York 10019 New York Register Now

  2025-11-11 2025-11-12 Nov 11, 2025 - Nov 12, 2025 2 Days IL Chicago 60601-5927 Chicago Register Now

  2025-12-01 2025-12-02 Dec 1, 2025 - Dec 2, 2025 2 Days CA San Francisco 94103 San Francisco Register Now

The material was well organized - supported with interactive exercises (not death by powerpoint). Instructor had lots of great tidbits and supporting quotes, references to help reinforce the learning.
5
Kathryn C.
 
Software Product Manager
 
Industry: Software
The information was definitely something I can take with me for every day use at my job. The instructor was great with keeping everyone engaged- and he was personable so it made the info relatable/ useable.
5
Shauna J.
 
Purchasing Supervisor
 
Industry: Manufacturing
It was very informative. The exercises were laid out in a way that were easy to understand, expand on and keep us engaged.
5
Michael P.
 
Sales Manager
 
Industry: Retail, Automobile Dealers
Excellent!!! I continue to be impressed with each class that I attend. Keep up the excellent instruction. It has definitely made a difference in my life.
5
Terri F.
 
Administrative Assistant
 
Industry: Finance, Credit Cards & Transaction Processing
It was great course. The explanation was very clear. The activities were very well thought and they helped to apply the knowledge that we learned. It was very interactive course.
5
Inae L.
 
Account Manager
 
Industry: Manufacturing
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