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A group of five smiling people

Customer Service Manager Training

Ensure your team is motivated and ready to implement an effective customer service strategy.

Seminar Number: DG002

Price: $249.00

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Home>Course Topic>Management and Supervisory Skills>Customer Service Manager Training

By applying the concepts in these learning assets, any manager of a customer service team can build and sustain an effective customer-focused strategy. Learn to motivate and develop your team by utilizing proven coaching, feedback and delegation techniques.

226 Minutes | 8 Lessons | 0.30 CEUs

This OnDemand Course contains the following lessons:

  • Enhancing Collaborative Communication

    Enhancing Collaborative Communication

    Identify communication techniques that you can use to improve team collaboration, a crucial component of customer service success.

  • Leveraging Feedback to Strengthen Employee Commitment

    Leveraging Feedback to Strengthen Employee Commitment

    Learn to give feedback in a powerful way in order to strengthen commitment, improve performance and resolve problems with difficult employees.

  • Enhancing Communication Skills

    Enhancing Communication Skills

    Discover and apply different communication styles and effective communication techniques so you can have difficult or sensitive conversations effectively and with confidence.

  • Building a Customer-Focused Strategy

    Building a Customer-Focused Strategy

    Analyze what your customer wants from you and define the objectives of your customer strategy so you can create a mission statement aligned with the company’s vision.

  • Creating a Motivational Climate

    Creating a Motivational Climate

    Build the knowledge and skills you need to understand what motivations will really drive the performance of your individual team members.

  • Leading with Emotional Intelligence in the Workplace

    Leading with Emotional Intelligence in the Workplace

    Learn about the relevance of emotional intelligence to leadership competencies and discover how to apply EI principles to foster productive workplace relationships.

  • Coaching for Performance

    Coaching for Performance

    Identify effective coaching practices and use the AMA G.U.I.D.E. to plan and manage a coaching conversation.

  • Leading a Customer-Focused Team

    Leading a Customer-Focused Team

    Acquire tools and tactics for creating a team culture in which employees strive to meet and exceed customer expectations.


Price: $249.00
Add To Cart


 
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