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Communicating with Confidence

There’s no shortage of ways to communicate quickly in the Digital Age. But what happens face-to-face when you need to find the right words and communicate them in the right way?

Let’s face it: There’s no substitute for in-person, one-on-one communication, and having the skills to master such interactions is crucial for both business and personal success. This unique 2-day course is designed to give you a strong foundation in essential communication skills and competencies. Through practice sessions and role plays, you’ll be on your way to developing the confidence and communication know-how you need to establish yourself in the business world—and keep moving ahead throughout your career.

Seminar Number: 02210

4.8
(126 reviews)
  • In-Person
  • Live Online
  • At Your Company Location

Course Scheduling & Pricing

Home>Course Topic>Office and Administrative Support>Communicating with Confidence

Who Should Attend

Early career professionals or anyone interested in enhancing their fundamental verbal communication skills, including coordinators, specialists, analyst, consultants, associate managers, project managers and leadership-track administrative professionals.

  •   Classroom2 Day(s)
    1.2 CEU, 12 CLP, 14 CPE, 12 PDCs, 12 PHR, 12 SPHR
  •   Online2 Lesson(s)
    1.2 CEU, 12 CLP, 14 CPE, 12 PDCs, 12 PHR, 12 SPHR
 
 

Let’s face it: There’s no substitute for in-person, one-on-one communication, and having the skills to master such interactions is crucial for both business and personal success. This unique 2-day course is designed to give you a strong foundation in essential communication skills and competencies. Through practice sessions and role plays, you’ll be on your way to developing the confidence and communication know-how you need to establish yourself in the business world—and keep moving ahead throughout your career.

  • Optimize communication skills you already have
  • Get strategies to better assimilate verbal information
  • Effectively interpret shared knowledge
  • Improve work relationships and reduce misunderstandings
  • Communicate clearly and appropriately—and with greater confidence
  • Choose the right words even in difficult circumstances
  • Expand your influence and be recognized for your skills
Assessing Your Communication Skills
  • Understanding the skills you already possess
  • Assessing your effectiveness and identifying improvement areas

Developing Your Listening Competencies

  • Defining the competencies of effective listening
  • Identifying the different components of the information you’re hearing
  • How to take a more active role when listening
  • Increasing comprehension through mental openness and feedback

Increasing Cognitive Skills to Promote Comprehension

  • Discerning, analyzing and evaluating
  • Visual aspects of verbal communication
  • Relating information productively to your own experiences
  • Creating mental cross-references between old and new information
  • Framing statements and discussions

Roadmap for Clearer Communication

  • Understanding effective body language and appropriate word choice
  • Finding mutual connections or similarities to enhance communication
  • Controlling emotions and establishing the right tone of voice
  • Storytelling with imagery, passion and evocative language
  • Creating a personal action plan

Effective Communication Begins with You: Getting the Confidence Advantage

  • Use Self-Talk to Increase Your Confidence and Self-Esteem
  • Describe How the 3Vs of Communication (Verbal, Visual, Vocal) Impact Understanding
  • Evaluate and Improve Your Use of the 3 Vs
  • Develop Openings That Promote Constructive Dialogue
  • Use Can-Do Language to Enhance Others’ Willingness to Collaborate
  • Recognize Your Strengths and Increase Your Willingness

Being Strategically Responsive

  • Actively Listen and Absorb What Others Are Saying
  • Use Paraphrasing, Summarizing, and Clarification to Demonstrate Understanding
  • Empathize to Deal with Difficult People or Defuse Emotionally Charged Situations
  • Use the Appropriate Types of Questions to Move a Discussion Forward
  • Recognize, Acknowledge, and Respond to Nonverbal Cues

A Look at Different Communication Styles

  • Describe the Four Different Communication Styles
  • Recognize the Communication Style of Those with Whom You Are Speaking
  • Accommodate the Specific Needs of Others’ Communication Styles

Taking Responsibility for Having a Productive Discussion

  • Identify the Anatomy of a Message
  • Recognize Disguised or Distorted Responses
  • Overcome Roadblocks and Achieve Your Goal for a Discussion

Message Planning and Execution

  • Define the Purpose for Delivering Your Message in an Effective Way
  • Apply Message Framing Strategies to Create an Open and Responsive Communication Environment
  • Practice Skills for Delivering Messages That Promote Clear and Productive Communication

Effective Communication Begins with You: Getting the Confidence Advantage

  • Use Self-Talk to Increase Your Confidence and Self-Esteem
  • Describe How the 3Vs of Communication (Verbal, Visual, Vocal) Impact Understanding
  • Evaluate and Improve Your Use of the 3 Vs
  • Develop Openings That Promote Constructive Dialogue
  • Use Can-Do Language to Enhance Others’ Willingness to Collaborate
  • Recognize Your Strengths and Increase Your Willingness

Being Strategically Responsive

  • Actively Listen and Absorb What Others Are Saying
  • Use Paraphrasing, Summarizing, and Clarification to Demonstrate Understanding
  • Empathize to Deal with Difficult People or Defuse Emotionally Charged Situations
  • Use the Appropriate Types of Questions to Move a Discussion Forward
  • Recognize, Acknowledge, and Respond to Nonverbal Cues

A Look at Different Communication Styles

  • Describe the Four Different Communication Styles
  • Recognize the Communication Style of Those with Whom You Are Speaking
  • Accommodate the Specific Needs of Others’ Communication Styles

Taking Responsibility for Having a Productive Discussion

  • Identify the Anatomy of a Message
  • Recognize Disguised or Distorted Responses
  • Overcome Roadblocks and Achieve Your Goal for a Discussion

Message Planning and Execution

  • Define the Purpose for Delivering Your Message in an Effective Way
  • Apply Message Framing Strategies to Create an Open and Responsive Communication Environment
  • Practice Skills for Delivering Messages That Promote Clear and Productive Communication
Download Extended Seminar Outline PDF

View a Sample of Our Reviews

4.8

126 reviews

 
Instructor was knowledgeable, shared relevant stories, and related to class
5
Luis M.
 
Clinical Engineer
 
Industry: Hospitals & Physicians Clinics
Excellent course and instructor - the class puts all of the information ina very usable manner. It will definitely make my tasks and goals at more manageable and easier to attain
5
Frank G.
 
Engineering Manager
 
Industry: Manufacturing
The class was very engaging. Having worked on the goals and intentions throughout the seminar was very helpful and gave me a guide on where to start and how to apply the tools I learned.
5
Michelle H.
 
Office Manager
 
Industry: Manufacturing
It was relevant to my job to ensure I can refine my communication for my audience.
4
Jennifer D.
 
Inside Sales Account Manager
 
Industry: Manufacturing, Medical Devices & Equipment
Excellent class - great engagement by all. Virtual is very helpful and I did get a lot out of it.
5
Lori W.
 
Sr. Quality Engineer
 
Industry: Manufacturing

American Management Association is accredited by the International Association for Continuing Education and Training (IACET) and is accredited to issue the IACET CEU.

In-Person Schedule

4 Sessions Available

Live Online Schedule

5 Sessions Available

  • $2,495.00 Non Members
  • $2,245.00 AMA Members
  • $2,079.00 GSA
Date Duration State City Zip
  2023-02-23 2023-02-24 Feb 23, 2023 - Feb 24, 2023 2 Days CA San Francisco 94103 San Francisco Register Now

  2023-04-03 2023-04-04 Apr 3, 2023 - Apr 4, 2023 2 Days IL Chicago 60601 Chicago Register Now

  2023-05-15 2023-05-16 May 15, 2023 - May 16, 2023 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

  2023-06-26 2023-06-27 Jun 26, 2023 - Jun 27, 2023 2 Days NY New York 10019 New York Register Now

2495.00 $
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