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Building Better Work Relationships: New Techniques for Results-Oriented Communication

Learn why successful work relationships help build successful careers!

In a complex environment, work is accomplished through the collaborative efforts of many. Differences are a positive force if you know how to harness them. Your ability to develop good interpersonal skills and create rapport in this environment can make—or break—your career. Get set to step up and become a "conscious communicator." Develop self-awareness, analyze situations, and consciously select and use productive communication strategies. You’ll find your relationship style, identify your strengths and weaknesses, and master the winning tactics to work harmoniously to achieve your goals.  

Seminar Number: 02235

5
(853 reviews)
  • In-Person
  • Live Online
  • At Your Company Location

Course Scheduling & Pricing

Home>Course Topic>Communication Skills>Building Better Work Relationships: New Techniques for Results-Oriented Communication

Who Should Attend

This workshop is designed for people who want to build better work relationships, maximize impact, increase productivity, and drive results by applying effective communication and relationship management.

  •   In-Person2 Day(s)
    12 CAE, 1.2 CEU, 12 CLP, 14 CPE, 12 PDCs, 12 PDU, 18 PMU
  •   Live Online2 Day(s)
    12 CAE, 1.2 CEU, 12 CLP, 14 CPE, 12 PDCs, 12 PDU, 18 PMU
 
 

In a complex environment, work is accomplished through the collaborative efforts of many. Differences are a positive force if you know how to harness them.

Your ability to develop good interpersonal skills and create rapport in this environment can make—or break—your career. Get set to step up and become a "conscious communicator." Develop self-awareness, analyze situations, and consciously select and use productive communication strategies. You’ll find your relationship style, identify your strengths and weaknesses, and master the winning tactics to work harmoniously to achieve your goals.

 

  • Build better rapport and gain the trust of your colleagues
  • Discover the basic competencies critical to solid work relationships
  • Develop flexibility in actions, thoughts, and feelings to better handle any situation
  • Avoid mistakes and conflicts that may result from misinterpreting others or ineffective listening
  • Influence and motivate others to first-rate performance
  • Learn how to use direct and indirect messages accurately
  • Build your self-esteem as you discover a new self-awareness
  • Identify strengths, weaknesses, and opportunities in your work relationships
  • Understand values, beliefs, attitudes, and perceptual processes
  • Understand emotions and how they translate into emotional intelligence
  • Master the keys to excellent communication: observe, listen, analyze, plan, communicate
Effective Work Relationships
  • How do you build work relationships
  • Learn behaviors that support or undermine your relationships
  • Assessing your relationships

Communication and Perceptions

  • World view, perception, and work relationships
  • Trust busters and how to fix them
  • The five axioms of conscious communication
  • Mirroring and rapport

Investigating Emotions and Emotional Intelligence

  • Social intelligence and multiple intelligences
  • Assessing your multiple intelligences
  • Five domains of emotional intelligence
  • Improving work relationships through emotional intelligence

Building Better Relationships with Ourselves and Others

  • Perception, world view, emotional intelligence—and you
  • Self-awareness, self-esteem, and self-concept
  • Case study to understand your styles—and how to flex them

Relationship Building

  • Managing assumptions in order to build trusting work relationships
  • Consciously building trust at work
  • Developing and showing a positive attitude

Express Needs Within Work Relationships

  • Expressing needs and influencing others
  • Performing an interpersonal needs inventory
  • The shape and sound of assertiveness
  • Completing an influential SWOT (Strengths, Weaknesses, Opportunities, Threats) Profile

Relational Communication

  • Identifying your communication style: how you relate most often
  • Sharpening verbal and nonverbal behaviors and skills
  • Applying direct and indirect messages for more flexible communication
  • Using feedback and questioning skills to better understand others

Relational Listening

  • Listening barriers and their impact on effective work relationships
  • A listening improvement map
  • Improving listening by asking good questions
  • Applying active and reflective listening skills in various situations

Addressing Relational Change and Conflict

  • Practicing relational change
  • Addressing conflict and relational change
  • Selecting your conflict-resolution style
  • Planning to resolve conflicts assertively
  • Resolving conflicts with work relationships in mind
  • Developing and practicing a conflict-resolution plan

Learning Objectives

  • Learn How to Build Rapport and Achieve Trust
  • Develop Flexibility in Actions, Thoughts, and Feelings to Better Handle Any Situation
  • Identify and Accept Personal and Professional Responsibilities in Communicating Effectively with Others
  • Identify and Avoid Communication Mistakes Such as Misinterpreting Others or Ineffectively Listening
  • Understand and Use Others’ Communication and Thinking Style Preferences to Influence and Motivate Them to First-Rate Performance
  • Define Productive Relationships in Terms of Achieving Workable Compromise and Strategic Interdependence
  • Identify Strategies to Improve Work Relationships By Applying Emotional Intelligence
  • Create Ways to Be a More Effective Team Member and Leader By Using Polished and Conscious Communication
  • Master the Keys to Excellent Communication: Observe, Listen, Analyze, Plan, and Communicate

Effective Workplace Relationships

  • Identify Behaviors That Support or Undermine Effective Workplace Relationships
  • Assess Personal Uses of Behaviors That Support or Undermine Effective Relationships with Important People and Groups at Work

Communication and Perceptions

  • Identify and Accept Personal and Professional Responsibilities in Communicating Effectively with Others By Becoming a “Conscious Communicator”
  • Evaluate a Model of Communication in Order to Be Conscious of the Direct Correlation Between Effective Communication and Strong Work Relationships
  • Identify Behaviors That Erode Trust and How They Can Be Avoided
  • Recognize Short- and Long-Term Implications of Communication as a Cycle of Continuous Responses That Create “Relationship Residue”
  • Use Rapport Building as a Tool to Improve Relationships

Investigating Emotions and Emotional Intelligence

  • Apply a Broader Definition of Intelligence
  • Redefine Yourself and Others Using a Multiple Intelligence Model
  • Identify the Relationships Amongst Emotional Intelligence, World View, Perceptions, and Effective Relational-Communication Behaviors
  • Analyze and Identify Strategies to Improve Work Relationships By Applying Emotional Intelligence

Building Better Relationships with Ourselves and Others

  • Evaluate the Impact of World View, Perception, and Emotional Intelligence on Self-Concept, Self-Esteem, and Self-Awareness
  • Identify the Impact of Self-Perception on Our Interactions with Others
  • Explain and Apply the Concepts of Self-Fulfilling Prophecy in the Workplace
  • Identify Your Particular Social/Communication Style—How You Most Often Relate

Relationship Building

  • Identify Behaviors That Build Trust and How They Can Be Used to Build Effective Workplace Relationships
  • Recognize and Mange the Use of Assumptions in Explaining and Predicting Others’ Behaviors and Reactions
  • Apply Conscious Communication Skills to Assess the Situational Trustworthiness of Others
  • Analyze, Assess, and Counteract People and Situations That Elicit or Exhibit Unproductive Attitudes

Expressing Needs Within Relationships

  • Assess Interpersonal Influence Choices Using the “Need to Control” Continuum
  • Analyze When and How to Most Effectively Use Assertive Verbal and Nonverbal Behaviors
  • Apply Insights Gained Through Completing a S.W.O.T. Profile to a Personalized Influence-Development Plan

Relational Communication

  • Improve Your Communication with Others Who Have Different Styles, Therefore Building More Meaningful and Productive Relationships
  • Assess and Sharpen Verbal and Nonverbal Behaviors and Skills
  • Apply Direct and Indirect Messages in Order to Flex Communication to Meet Varying Goals
  • Utilize Feedback and Questioning Skills to Better Understand Others and Their Relationship Needs

Relational Listening

  • Identify Listening Barriers and Their Impact on Development of Effective Workplace Relationships
  • Ask Good Questions and Use Paraphrasing to Improve Listening Skills and Good Relationships
  • Apply Active and Reflective Listening Skills in Specific Types of Workplace Listening Situations
  • Apply Best Practices for Giving or Seeking Feedback

Assessing Relational Change and Conflict

  • Assess and Adapt to Changes in Work Relationships and the Work Environment
  • Identify Conflict Management Strategies to Fit Specific Relationships and Situations
  • Synthesize Skills Addressed in the Program and Systematically Apply Them in Creating a Comprehensive Plan for Assessing and Resolving Relational Conflicts

Download Extended Seminar Outline PDF

Live Online FAQs

 

LEARNING OBJECTIVES

  • Define the Fundamental Competencies Needed to Achieve Solid Work Relationships
  • Identify Strengths, Weaknesses, and Opportunities in Your Workplace Relationships
  • Consider the Impact of Values, Beliefs, Attitudes, and Perceptions on Establishing Trust and Respect
  • Recognize the Role of Multiple Intelligences in the Workplace

LESSON ONE

Effective Relationships and the Role of Communication in Building Relationships

  • Identify Behaviors That Support or Undermine Effective Workplace Relationships
  • Identify How to Communicate Effectively with Others By Becoming a “Conscious Communicator” Describe the Implications of Communication as a Cycle of Continuous Responses That Create “Relationship Residue”
  • Use Rapport Building as a Tool to Improve Relationships

LESSON TWO

The Importance of Knowing Yourself for Building Relationships

  • Explain the Connections Among Emotional Intelligence, Worldview, Perception, and Effective Relational-Communication Behaviors
  • Identify Strategies to Improve Work Relationships Using Emotional Intelligence
  • Describe the Impact of Self-Perception on Interactions with Others
  • Describe Your Social/Communication Style
  • Identify Behaviors That Erode Trust and Those That Build Trust
  • Analyze, Assess, and Counteract People That Exhibit and Situations That Elicit Unproductive Attitudes

LESSON THREE

Best Practices and Skills for Building Relationships

  • Use Assertive Verbal and Nonverbal Behaviors to Build Rapport and Influence Others
  • Apply Direct and Indirect Messages to Flex Communication to Meet Varying Goals
  • Utilize Feedback and Questioning Skills to Better Understand Others and Their Relationship Needs
  • Identify Listening Barriers and Their Impact on Development of Effective Workplace Relationships

LESSON FOUR

Best Practices and Skills for Building Relationships (cont’d)

  • Ask Good Questions and Paraphrase to Improve Listening Skills and Relationships
  • Apply Active and Reflective Listening Skills in Specific Types of Workplace Listening Situations
  • Apply Best Practices for Giving or Seeking Feedback
  • Identify Conflict Management Strategies to Fit Specific Relationships and Situations

Download Extended Seminar Outline PDF

Live Online FAQs

View a Sample of Our Reviews

5

853 reviews

 
The class was very well done, has provided good examples from life and workplace . Everyone was participating so we could improve our deficiencies.
5
Eva U.
 
Senior Chemist
 
Industry: Manufacturing
Small intimate group that was very involved and the facilitator led us through the activities very well. I learned about others and related to all of my peers in the training. i have some new tools that I can use to build new relationships and improve old ones.
5
Norman T.
 
Process Metallurgist
 
Industry: Manufacturing
I really appreciated the real world examples and exercises to help me dimensionalize the discussion.
5
SHARON S.
 
SENIOR MANAGER
 
Industry: Manufacturing, Food & Beverage
This class is an excellent opportunity for someone who would like to improve their communication technique and build more effective working relationships. The instructor for this class is excellent. He's an effective communicator and his experience is relevant to meet my needs.
5
Brian W.
 
QA MANAGER
 
Industry: Holding Company & Conglomerate
I liked working in groups and partners. The teaching method is "hands on" which works best for me. Writing down my takeaways/goals at the end of each chapter is very helpful and useful for implementing the new ideas.
5
Melody S.
 
Controller
 
Industry: Business Services, Management Consulting

This course is valid for PMUs.
Classroom 9 Professional Effectiveness [PE]
Classroom 9 Relationship Management [RM]
Live Online 6 Professional Effectiveness [PE]
Live Online 6 Relationship Management [RM]

As a CAE Approved Provider educational program related to the CAE exam content outline, this program may be applied for 18 classroom/12 Live Online credits toward your CAE application or renewal professional development requirements.

AMA is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM.

AMA has been reviewed and approved as a provider of project management training by the Project Management Institute (PMI).

Talent Triangle PDUs

[L] 18 Classroom/12 Live Online 

Project Management Institute (PMI) Talent Triangle, 2015.
Reproduced with the permission of PMI. Copyright and all rights reserved

 

American Management Association is accredited by the International Association for Continuing Education and Training (IACET) and is accredited to issue the IACET CEU.

 

AMA is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org. For additional information or for more information regarding administrative policies such as complaints and refunds, please contact Martha Leon at 212-903-8173.

Recommended CPE Credit: Classroom 21 hours/Basic  Live Online 14 hours/Basic
Prerequisite: None
Advance Preparation: None
Delivery Method: Group Live/Group Internet-Based
Field of Study: Non-Technical – Communication

In-Person and Live Online Schedule

17 Sessions Available

  • $2,895.00 Non Members
  • $2,595.00 AMA Members
  • $2,567.00 GSA
Date Duration Location
  2026-11-12 2026-11-13 Nov 12, 2026 - Nov 13, 2026
2 Days
11/12/2026, 9:00AM- 5:00PM; 11/13/2026, 9:00AM- 4:30PM;
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  2026-11-16 2026-11-17 Nov 16, 2026 - Nov 17, 2026
2 Days
11/16/2026, 9:00AM- 5:00PM; 11/17/2026, 9:00AM- 4:30PM;
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  2026-12-03 2026-12-04 Dec 3, 2026 - Dec 4, 2026
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12/03/2026, 9:00AM- 5:00PM; 12/04/2026, 9:00AM- 4:30PM;
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  2026-12-14 2026-12-15 Dec 14, 2026 - Dec 15, 2026
2 Days
12/14/2026,10:00AM- 6:00PM; 12/15/2026,10:00AM- 5:30PM;
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  2026-12-17 2026-12-18 Dec 17, 2026 - Dec 18, 2026
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12/17/2026, 9:00AM- 5:00PM; 12/18/2026, 9:00AM- 4:30PM;
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  2027-01-14 2027-01-15 Jan 14, 2027 - Jan 15, 2027
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  2027-02-18 2027-02-19 Feb 18, 2027 - Feb 19, 2027
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  2027-02-22 2027-02-23 Feb 22, 2027 - Feb 23, 2027
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  2027-03-11 2027-03-12 Mar 11, 2027 - Mar 12, 2027
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  2027-03-11 2027-03-12 Mar 11, 2027 - Mar 12, 2027
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  2027-03-24 2027-03-25 Mar 24, 2027 - Mar 25, 2027
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  2027-04-08 2027-04-09 Apr 8, 2027 - Apr 9, 2027
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  2027-04-22 2027-04-23 Apr 22, 2027 - Apr 23, 2027
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  2027-05-19 2027-05-20 May 19, 2027 - May 20, 2027
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  2027-05-26 2027-05-27 May 26, 2027 - May 27, 2027
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  2027-06-07 2027-06-08 Jun 7, 2027 - Jun 8, 2027
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  2027-06-24 2027-06-25 Jun 24, 2027 - Jun 25, 2027
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