Reinforce your value to customers at every touchpoint.
In competitive times like these, customers are constantly reevaluating service providers and vendors. Developing a solid rapport with customers is the key to achieving stability and growing business. This workshop shows you the principles and practices of moving from being just a service provider to becoming a trusted advisor and a highly valued business partner. Learn proven skills for navigating critical conversations aligned with client business goals and maintaining positive communication with a consultative mindset. Get hands-on practice applying these skills in class. After just 1 day, you’ll know how to build relationships that can thrive in any business climate.
Seminar Number: 05166
Course Scheduling & Pricing
Customer facing professionals and internal staff who wish to deepen their relationships with clients, build business partnerships, or increase sales.
Learning Objectives
Client Focus
Communicating Effectively
Adapting Your Communication Style to Match Your Client’s
Addressing Challenging Client Situations
Download Extended Seminar Outline PDF
Live Online Schedule
2 Sessions Available