Analytical Skills 
Improve business decisions by learning how to gather, interpret and present data.

Develop specialized skills and strategies to help you assess patterns, identify relevant questions, gain data-driven insights and effectively share analytical information with others.

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The Art and Science of Embracing Engagement for Bottom Line Results

Learn about the foundation of enterprise engagement and the return for its practice.

The Art of Developing Influencing Skills for Team Leaders

You understand the power that influence can have on your business. Mastering the proper influencing skills will make your customers responsive and motivate your team members.

The #1 Myth about Generation Y

Generation Y's sense of loyalty to the organization is not the same as that of Generation X or the Baby Boomers.

The Art of Preparation

During his career as an agent representing dozens of major league baseball players, Ronald M. Shapiro has learned the value of preparation. Whether it's negotiating a multimillion-dollar contract for a Hall-of-Famer or presenting a proposal to your...

The Art of Starting Over: Resetting Conversations and Arguments

When a meeting or conversation gets off to a rocky start, the situation can often be turned around by asking to start over.

The Art of the Product Discounting Strategy

How to bring in new customers by offering strategic discounts.

The Art of Subtraction: Less Order, Better Organization

Learn how FAVI, an autoparts supplier, restructured so employees work for customers rather than the organization's management. In essence, the company eliminated central control.

The Bad Business of Bickering Managers

Strategies for dealing with senior managers who can't get along.

The Basis of Good Meeting Management

You don’t want to earn a reputation for running the worst meetings. Here’s a way to build a reputation for productive, effective, efficient meetings.

The Behavior of a Leader

The right behaviors oof a leader spell SPARK.

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