Analytical Skills 
Improve business decisions by learning how to gather, interpret and present data.

Develop specialized skills and strategies to help you assess patterns, identify relevant questions, gain data-driven insights and effectively share analytical information with others.

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A Fresh Take on Complexity Costs

Complexity costs are the single largest determinant of your company’s cost competitiveness. The costs have grown in corporate pursuit of competitiveness through expensive and complex new processes, product portfolios, and organizations. Fortunately, your company’s competitors are probably carrying a

A Journey of Small Steps for Big Change

Learn how to make change in sales effectiveness succeed by going one step at a time.

A Leader's First 100 Days: Be Aware of Scrutiny, Beware Mutiny

Sander Flaum compares a new leader's first few months on the job to the atmosphere of a first date-every action comes under intense scrutiny. He outlines five strategies to help pave the way for a smooth relationship....

A Leadership Lesson from Our Former First Lady

Remember when Hillary Clinton got teary-eyed the night before the New Hampshire primary? It was a stunning moment, when the high-powered New York Senator showed her humanity. Bruce L. Katcher, Ph.D., explains why the business world would be a better place if more leaders showed their true feelings.

A Leadership Lesson from The King's Speech

A lesson in leadership from the hit film 'The King's Speech:' leaders must learn to ask for the support they need to succeed in their role.

A “CANDID” Approach to Difficult Conversations

A new way to approach challenging workplace conversations.

A Model for Driving Innovation in Your Organization

To increase innovation in your organization, learn how to practice the “4Ps.” As the author suggests, these four Ps—priority, plan, people, and process—are the four elements to consider in order to build your innovation efforts.

A New Customer Metric to Blow the Whistle on Bad Profits

Here's a simple technique that you can use to evaluate your customers' experience with your organization. Better yet it will help you identify what you can do to improve each customer's relationship with your company....

A New Generation Demands Your Attention

There's a new generation out there--the Linkster Generation. Find out how tohelp them to enter the workforce.

A New HRI/AMA Study Provides a Look into the Future of Leadership

In July 2005, American Management Association (AMA) and the Human Resource Institute (HRI) teamed up to conduct a global leadership development survey entitled "Leading into the Future."

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