Analytical Skills 
Improve business decisions by learning how to gather, interpret and present data.

Develop specialized skills and strategies to help you assess patterns, identify relevant questions, gain data-driven insights and effectively share analytical information with others.

Topics

80 Business Buzzwords—Now and Then

Some of these business terms are brand new, while others have been around as long as AMA.

9 Best Practices to Lead and Manage Your Virtual Team

A crisis has a way of bringing out the best and worst in people, and that is twice as true for teams.

6 Key Questions for Making Strategic Business Decisions

As a leader, making the right strategic decisions for your business is one of your most important duties.

7 Problem Clients and How to Win Them Over

Strategies for dealing with 7 common types of difficult clients.

9 Hallmarks of Effective Agile Leaders

Today’s business landscape requires agile leadership. With unexpected obstacles and certain change at every corner, leaders need to be able to adapt and adjust, quickly and with ease, while continuing to motivate and empower their people all the same.

9 Key Roles of Change Leaders

From adopting new technologies to adapting to meet increased customer expectations, change is essential to business survival.

9 Things You Should Never Do When Giving a Presentation: AMA Research

Think back to your last presentation. Were people interested and engaged in what you were saying?

A “CANDID” Approach to Difficult Conversations

A new way to approach challenging workplace conversations.

A ”Sure” Thing: How Empowering Customer Service Reps Leads to Increased Revenue

SurePayroll President Michael Alter tells about his company's customer service program.

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Tips for project managers to keep any project on time and on track.