Analytical Skills 
Improve business decisions by learning how to gather, interpret and present data.

Develop specialized skills and strategies to help you assess patterns, identify relevant questions, gain data-driven insights and effectively share analytical information with others.

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Nick Webb on What Customers Crave

What sets you apart isn't your product but the experience surrounding your product. People don't go to Starbucks just for the coffee, they go for the experience. Nick Webb , author of What Customers Crave , published by AMACOM, joins us to talk about how to cultivate the perfect customer experience,

Nick Westergaard on Getting Scrappy

Social media is taking over marketing and it can be hard to keep up but you don't have to be Coca-Cola to make a splash in digital marketing. Nick Westergaard , author of the new AMACOM book Get Scrappy , is here to talk about how to figure out a strategy that will work for you and your company no m

Nicole Lipkin on Engagement and Emotional Contagion

Nicole Lipkin , author of What Keeps Leaders Up at Night , wants us to know that our brains are more sensitive than we think, susceptible to what is called "emotional contagion." That's when someone's "negative emotions spread virally" where our brains pick up on someone else's mood and mimic that e

Nilofer Merchant on Real Collaboration

Management gurus have always said “people matter.” But those same gurus still relegate strategy to an elite set of executives who focus on frameworks, long presentations, and hierarchical approaches. After many years of working with Apple, Adobe, HP, among others, Nilofer Merchant discovered the bes

Nine Keys to Launching a New Division

Given the assignment to start up a new division, what steps do you take first? What don't you do?

Nine Questions to Ask Yourself Before Heading Off to the Office Holiday Party

One thing you can count on during the holiday season is the obligatory office party. Whether the organization is large or small, ‘tis the season to bring coworkers together for a moment of merriment.

Nine Ideas and Nine Questions

Learn nine issues that will make you better balanced.

New Year's Resolution: Overcome Procrastination

It has been said that "procrastination is the thief of time." A wise man in one of my seminars expanded on that by saying, "Procrastination is the thief of life."

No Plan Is a Plan to Fail!

Here’s how to create your game plan.

Noah Fleming on Enduring Customer Loyalty

In Evergreen: Cultivate the Enduring Customer Loyalty That Keeps Your Business Thriving (published by AMACOM), author Noah Fleming explains how constantly searching for new customers is not a solution for new business. Fleming argues that customer loyalty is built through proper marketing that balan

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