Analytical Skills 
Improve business decisions by learning how to gather, interpret and present data.

Develop specialized skills and strategies to help you assess patterns, identify relevant questions, gain data-driven insights and effectively share analytical information with others.

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Monster Customer Service Blunders and How to Avoid Them

Every organization insists that keeping its customers happy is a top priority. Yet only half of the respondents in a new AMA/HRI study said they are doing a good job at creating emotional bonds with their customers. Companies who excel at delighting...

More Firms Say Competitors Seek to Hire Away Their Talent

There has been a sharp increase in companies reporting that competitors are trying to recruit their top people, according to a global survey released by Right Management, the talent and career management expert within ManpowerGroup.

More Pay Raises in 2010

More pay raises for 2010.

More Training in the Four Cs Still Needed

The 2012 survey shows still shortage in skills in critical thinking, collaboration, creativity, and communication.

Morph Your Marketing Strategies from "New" Media to "Now" Media

How to reach today’s increasingly connected digital consumers.

Morten Hansen on Being Great at Work

Work smart, not hard. We've all heard that before but it's not very instructive. Morton Hansen , author of the new book Great at Work , joins us with some tips on how to avoid burnout, work less, and achieve greater results.

Morton Mandel on Hiring "A Employees"

CEO of Parkwood Corp, chairman and CEO of the Jack, Joseph, and Morton Mandel Foundation, Morton Mandel has reached great success in both his financial and personal life. In his book It's All About Who You Hire, How They Lead, . . . and Other Essential Advice from a Self-Made Leader , Morton talks a

Motto for the 21st Century: What's Mine Is Yours

While you may not be familiar with the term “Collaborative Consumption,” if you’ve used a Zipcar, set up a queue on Netflix, or even borrowed a book from the local library, you’ve been a participant. The authors of a fascinating new book, What’s Mine Is Yours, explore the 21st century business model

Moscow Is Now the World's Most Expensive City

Hard to believe, but according to the latest Worldwide Cost of Living Survey, Moscow is now the world's most expensive city, usurping the title from Tokyo. If you're looking for a really cheap place to live, try Asuncion in Paraguay-the world's least...

Move Ahead by Becoming a Sales Coach Superstar

Want to make yourself valuable at work? Learn to sell, sell, sell, say the authors of a new book. Want to make yourself indispensable? Coach others to sell, sell, sell....