Interpersonal Skills Mastery: The Stories We Tell Ourselves About Others

Our self-confidence, communication skills, and interpersonal skills at work are largely influenced by our self-talk, or the constant internal narrative we have about our experiences.

Interview Red Flags and Warning Signs

Interviewers of potential employees should watch out for these 12 interview red flags.

Interview with Cal Turner Jr.: Lessons from AMA Set Company’s Future

AMA Quarterly talked with Cal Turner Jr., who turned his father’s company, Dollar General Corp., into the brand it is today. Turner was the CEO of Dollar General from 1977 to 2003. He wrote a book taking a look behind the scenes called My Father’s Business: The Small-Town Values That Built Dollar Ge

Interview with Jerrilynne Jankowski

Intro to Accounting: A Little Knowledge Goes a Long Way

A few basic accounting concepts, adapted from AMA's seminar Fundamentals of Finance and Accounting for Administrative Professionals.

Intro to Emotional Intelligence

A brief introduction to EI, from AMA’s seminar Successfully Managing People.

Introduce Yourself to Prospective Customers via Email

Learn how to effectively use email in selling. -

Is Multitasking Counterproductive?

You can talk on your cellphone, check your e-mail and schedule a meeting all at the same time, so you must be getting a lot done, right? Not so fast. A substantial amount of research suggests that multitasking actually leads to a decrease in...

Irritating Others' Ears

We can undo our hard work with an inaccurate word or phrase. Here are sme examples.

Is Multi-tasking Counterproductive?

Do you pride yourself on your ability to handle multiple tasks at once-say, answering e-mail while talking on the phone? You may not be as efficient as you think. New research suggests that when workers are engaged in multiple activities at once,...