Analytical Skills 
Improve business decisions by learning how to gather, interpret and present data.

Develop specialized skills and strategies to help you assess patterns, identify relevant questions, gain data-driven insights and effectively share analytical information with others.

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Downturn Survival Strategies

An economic downturn can actually have a silver lining for your business: the need to "kick it up a notch" can lead you on a journey of opportunity, innovation, and great success....

Drawing a Line: How Many Personal Issues Belong at Work?

Too often, we and those with whom we work bring personal problems to work with them. Having a working knowledge of the patterns that we bring from home to the workplace can help us keep our problems from intruding into others’ work lives and also enable us to deal with our staff members when their p

Drucker's Words of Wisdom

Peter Drucker is widely acknowledged as the world’s greatest management thinker—the “inventor of modern management.” In an exclusive interview, William A. Cohen, the first graduate of Drucker’s executive PhD program, discusses Drucker’s key lessons and how to integrate them into our everyday busines

Employees Cry Out for Feedback

Bruce L. Katcher, Ph.D., explains why your management mantra should be: "Provide ongoing feedback." When you let your people know what's expected of them and how they're measuring up, the result will be a more confident and productive workforce....

Employee Self-Assessment Examples in Customer Service

What is customer service? Nothing without exceptional reps. That’s why it’s important to take time to develop your employees’ skillset so they can be the best customer representative possible.

Employees Should Mind Their Own Business

Are your employees constantly complaining about one another? Dr. Bruce Katcher offers advice on dealing with gossips and how to change their behavior.

Establishing Team Memberships

Learn how to set up a project team.

Ethical Behavior: The Must-have Soft Skill

If ethical behavior had been taught to employees and reinforced as a must-have soft skill, could we have prevented the current economic meltdown? We explored this question in a recent Klaus and Associates survey and the results are in.

Executing Corporate Strategy: A Global Study

It’s impossible to objectively rate the strength of an organization's strategy.

Ethical Leadership Self-Assessment-How Machiavellian Are You?

If you're looking for an ethical role model, chances are Niccolò Machiavelli isn't the first name that comes to mind. Yet many of his principles make sense for today's leader, manager and/or influencer. Take this self-assessment from The Business Ethics..