Analytical Skills 
Improve business decisions by learning how to gather, interpret and present data.

Develop specialized skills and strategies to help you assess patterns, identify relevant questions, gain data-driven insights and effectively share analytical information with others.

Topics

Managerial Roles And Mindsets: Can Anyone Juggle Them All?

How many managerial roles and mindsets can you think of off the top of your head? And how many of those can one person reasonably be expected to effectively fulfill?

Milllennials Have Least Analytical Acumen, AMA Study Suggests

A survey suggests millenials aren't seen as having equal analytic savvy .

Overcoming the Barriers to Decision Making

If your boss is away or unavailable, do you have the ability and confidence to step up and deal with decisions that must be made immediately? These tips from AMA’s seminar “Partnering with Your Boss: Strategic Skills for Administrative Professionals,” will help you discover new ways to enhance your

People Analytics Will Change the Way You Manage Your Business

Learn how People Anaoytics can improve your organization's business.

Plan to Succeed in 2014

Brian Tracy's tips for achieving goals and executing strategy.

Using Gamification to Collect Big Data

Big data can be collected through game design and gamification to improve customer engagement and build a relationship with the company brand. The right design of gamification is very important for it to deliver the desired results and insights. Gartner predicts that 80% of the gamification solution

Using the Right Metrics to Measure the Customer Experience—and Predict the Future

Metrics that measure customer experience and predict the impact on the bottom line track the following criteria: credibility, reliability, precision, accuracy, and continued sales. So customer experience analytics enable a company to improve customer experience and ultimately corporate profitability

When Measurement Goes Bad

Measurement has the potential to be a very powerful, highly functional, and extremely positive force in organizations and for their employees. Unfortunately, when used poorly, not only does it not live up to its positive promise, but performance...