Analytical Skills 
Improve business decisions by learning how to gather, interpret and present data.

Develop specialized skills and strategies to help you assess patterns, identify relevant questions, gain data-driven insights and effectively share analytical information with others.

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Secrets of Hiring and Retaining the Right Person—Every Time

The most common reason for worker discontent is a mismatch between what workers want out of their job and what the position actually offers. Whose fault is that? The employer's. Here’s a seven-step process for fixing the disconnect.

Share the Know-How, Reduce the Rework

"Putting out fires." "Cleaning up messes." "Practicing damage control." Everyone has his or her favorite euphemism for the all-too-familiar experience of having to salvage a project or task that didn't get done right the first time around. Often, the culprit in these failed projects is an inexperien

Shifting Performance Management from Pain to Gain

A new study from i4cp examines how high-performing organizations approach performance management.

Should Your Company Offer Sexual Harassment Prevention Training?

An employment law attorney explains why the case for sexual harassment prevention training extends way beyond the obvious legal benefits....

Should Your Office Manager Also Handle HR Duties?

An office manager who also covers HR might be considered multitalented. But if the person isn't properly trained, you could be in for some big problems. Here are some criteria that will help you decide....

Six Ways to Prepare Office Staff for a Reporter's Visit

Prepare your office staff for a visit from the press. Tech your staff what to say and what not to say and also forge an agreement with the reporter about what he or she can say and do and what he or she can't.

Small Business Tips: How to Establish Credit

Boost your business's bottom line with these credit strategies from the National Association of Credit Management (NACM)....

Social Media Pitfalls for Employers

Managers: is it OK to “friend” a subordinate on Facebook? Are you responsible for an employee’s harassing tweets? Labor and employment attorney David L. Barron answers these and other tricky social media questions

Sparking a Dialogue on Diversity

Is "unintentional intolerance" alive and well in your organization? It may be, if only Ivy League grads get ahead or if you can count the number of women and people of color in key leadership roles on just one hand. An expert explains how to recognize the signs....

Spotting Exceptional Talent

All too often, someone who “looked great on paper” turns out to be a disastrous hire. Read our exclusive interview with Pulitzer Prize-winning journalist George Anders, author of The Rare Find: Spotting Exceptional Talent Before Everyone Else, to learn how to hire the superstars and avoid the clunke