Clients need a good listener, one who says: "Please tell me more." Those four simple words will do more to reveal important and relevant information about your clients than anything else you can do or say.
Learn how to build your brand from the inside, building positive messages for customers through your employees.
Learn how to effectively provide top-quality service.
If your business has fallen prey to "customonsters"-those high-maintenance clients who over time may be more work than they are worth-here are some tools to help you tame the savage beast....
Here are three qualities to use to hire top performers for your service department
How do you attract, get new customers, and maintain customer loyalty with a limited ad and marketing budget in a recession?
Every salesperson knows that it is far less costly to keep loyal customers than to find new ones. Here are 10 tips that will help you find your dream customer-the "customer for life."...
For most companies, customer satisfaction remains the Holy Grail-but are they setting the bar too low?...
Now, more than ever, the customer is king. The author of a new book, Make It Glow, offers five simple strategies for building customer loyalty during the downturn....
How leaders can show front-line workers the respect and appreciation they deserve.