Analytical Skills 
Improve business decisions by learning how to gather, interpret and present data.

Develop specialized skills and strategies to help you assess patterns, identify relevant questions, gain data-driven insights and effectively share analytical information with others.

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Taking a Meeting with Doc, Happy, Grumpy, et al

Here's a methodology they didn't teach you in B school-you can manage your people and your meetings more effectively by determining which of the Seven Dwarfs each participant most closely resembles. For example, the best way to deal with "Grumpy" is...

Choosing the Perfect Approach to Conflict Resolution - AMA

Conflict often arises as the result of differing needs, opinions, goals, and priorities. Without a sound approach to conflict resolution, employees who are in conflict may become less inclined to work together and collaborate.

Taking Organizational Values into the Real World

That corporate values statement sure sounds lofty and inspirational. But unless those values become integrated into processes, policies, and organizational behavior they'll remain a work of fiction....

Taking Service to the Stratosphere

12 steps to creating a culture that delivers outstanding service every day.

Taking the Risk, Making Your Move

Business lessons can arise from the most unlikely situations-even a dog sledding race. Lucille Maddalena learned that you don't need to ask anyone for permission to succeed....

Talent Is All in the Mind

Here's an idea: if you want to boost your employees' development, don't praise their talent. It might sound counter-intuitive, but recent studies have shown that trying to improve performance by praising talent has the opposite effect. Mark Vickers...

Talent Lessons from the NFL Draft

Each April, the National Football League draft captivates the attention of sports fans around the country with endless scrutiny of each team's picks and heated discussions about which player will have the most impact. What can the draft teach your...

Talent Management Gets an F

Only about a quarter of companies surveyed by i4cp have systematic talent management practices in place.

Talent Management Metrics Gets an F

Only about a quarter of companies surveyed by i4cp have systematic talent management practices in place.

Team Dynamics

Learn how to put together a successful team.