Analytical Skills 
Improve business decisions by learning how to gather, interpret and present data.

Develop specialized skills and strategies to help you assess patterns, identify relevant questions, gain data-driven insights and effectively share analytical information with others.

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Real Leaders Pay It Forward

We've certainly heard plenty lately about CEO's who act badly. Sander Flaum focuses on the good guys, leaders who are more interested in making a big difference than in earning a bigger paycheck. Here are some inspiring examples of people who know...

Realize Your Team Are Your Customers

Learn your responsibilities to your team.

Realize Your Team Is Your Customer

Increase your team's effectiveness by asking your people how you serve them better.

Recession Changes Job Hopping Attitude

A study by Fidelity suggests that there were will less job hopping even among today's Gen Ys

Recession or Not, Talent Is More Important Than Ever

Vikram Pandit, Citigroup's new CEO, has his hands full dealing with billions of dollars in losses. Yet one of the first things Pandit did after taking the reins was to ramp up Citigroup's talent management efforts. When a multibillion dollar company...

Recession Vacation: Have Fun but Stay Connected

Are you dreaming of getting away from it all this summer—even for just a couple of weeks? Sounds great, but one workplace expert warns that in today’s economy, out of sight could lead to being out of a job. So if you have a margarita in one hand, make sure your cell phone is in the other.

Recovery! Turning Service Failures Around

Although every business strives for perfection, sometimes a breakdown in service is unavoidable. The good news is that every service failure provides an opportunity to create a loyal customer—if the situation is handled properly.

Red Sox Communications

Learn how to improve your communications--interpersonal and written.

Recipe for Leadership Success: A Large Helping of Passion, Plus a Dash of Paranoia

Exceptional leaders move their companies forward with passion and a bit of paranoia.

Reducing Costs--and the Likelihood of Fraud--Through New Expense Management Software

Despite the popularity of Skype, videoconferencing and other interactive communication technologies, in-person meetings with clients are still essential for sales, relationship cultivation and customer service.