Analytical Skills 
Improve business decisions by learning how to gather, interpret and present data.

Develop specialized skills and strategies to help you assess patterns, identify relevant questions, gain data-driven insights and effectively share analytical information with others.

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Keeping Your Cool When the Customer Gets Hot

How to deal with a customer who is upset and unhappy with your company’s product or service.

Keeping Your Cool: Dealing with Difficult People

Advice for working with difficult people

Keith McFarland on What Makes a Breakthrough Company

The vast majority of small businesses stay small - and not by choice. Only the most savvy and persistent ”a tiny one tenth of one percent” break through to annual sales above $250 million. In The Breakthrough Company , Keith McFarland pinpoints how everyday companies become extraordinary, showing th

Keeping Your Customers During Tough Times

Your sales reps’ must make sure they’re effectively meeting the needs of current, loyal customers.

Keith McFarland on Turning Tough Times into Triumph

Bounce , by New York Times best-selling author Keith McFarland, is a leadership fable for those wary of fables, a story that rejects pat, heard-it-before advice, and shows how to use challenges to make both yourself and your organization stronger.

Ken Gronbach on Population as a Market Trend

Robots will not replace us. Ken Gronbach is a demographer who has been proven right in the past and is here to assure us that automation is the future and also there will be enough jobs for humans. The world of work will change but there will always be a place for creative thinking.

Ken Gronbach on the Nuances of Generational Marketing

Ken Gronbach is a nationally recognized consultant and researcher on Demography and Generational Marketing. His new book Common Census: The Counterintuitive Guide to Intergenerational Marketing is about the radical changes affecting U.S. business, economy, and culture caused by massive population sh

Kenny Nguyen on Making Interesting Presentations

We've all sat through really boring presentations. Kenny Nguyen's mission is to make sure that never happens again. He's here with some tips for how to prepare and present in an interesting way, so you never have to present a presentation you'd dread having to sit through yourself.

Kevan Hall on Speed Management

Kevan Hall founded Global IntegrationTM in 1994, to develop "the skills of working internationally" for the world's leading companies. He realized that the tools he and his colleagues developed for complex international, virtual, remote and matrixed organizations were based on creating underlying sp

Kevin Eikenberry on The Long-Distance Leader

Whether you're working with gig workers or people in multiple offices worldwide, these days we're seeing more and more teams spread out across the globe. Technology makes remote teams easier but it can only help so much. Kevin Eikenberry , co-author of The Long-Distance Leader , joins us to talk abo