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The Effective Facilitator: Maximizing Involvement and Results

Become a meeting facilitator who brings out the best in individual and team performance.

Want superior facilitation experiences? Look no further. This is your go-to course to hone in on core facilitation skills to create positive and seamless flow. Your role as a facilitator demands exceptional interpersonal skills, keen observation, insight and tact. Like a conductor, you must bring out the best in individual players and orchestrate successful group efforts. This course provides maximum practice, group interaction and feedback as you explore your role as a facilitator in a variety of group situations.  

Seminar Number: 02578

5
(129 reviews)
  • In-Person
  • Live Online
  • At Your Company Location

Course Scheduling & Pricing

Home>Course Topic>Interpersonal Skills>The Effective Facilitator: Maximizing Involvement and Results

Who Should Attend

This program is a basic course for managers who must facilitate results in meetings, group work or project teams, managers who have groups under their direction, as well as managers who work as internal consultants.

  •   In-Person2 Day(s)
    12 CAE, 1.2 CEU, 12 CLP, 14 CPE, 12 PDCs, 12 PDU, 12 PHR, 12 PMU, 12 SPHR
  •   Live Online2 Day(s)
    12 CAE, 1.2 CEU, 12 CLP, 14 CPE, 12 PDCs, 12 PDU, 12 PHR, 12 PMU, 12 SPHR
 
 

Want superior facilitation experiences? Look no further. This is your go-to course to hone in on core facilitation skills to create positive and seamless flow.

Your role as a facilitator demands exceptional interpersonal skills, keen observation, insight and tact. Like a conductor, you must bring out the best in individual players and orchestrate successful group efforts. This course provides maximum practice, group interaction and feedback as you explore your role as a facilitator in a variety of group situations.

 

  • Make your meetings more productive
  • Spark and enhance critical synergy and creative energy
  • Address the challenges of having multiple roles—leader, manager and facilitator
  • Build consensus, handle conflict and keep meetings on track
  • Confront behaviors more effectively
  • Direct meetings that reduce frustration and produce results
  • Gain the must-have skills you can apply to all group and meeting situations
  • Keep content, process and structure on track to produce positive outcomes
  • Facilitation and facilitating
  • Identifying and developing the qualities and skills of a facilitator
  • Leveraging your personal style and preferences to maximize engagement
  • Developing essential skills for fostering effective relationships
  • Listening and talking in ways that you will be heard
  • Mastering the phases of the facilitation process
  • Planning for effective interventions for conflict, anger and disagreement
  • Developing visual practitioner skills
  • Incorporating visual practitioner skills into all phases of facilitation
  • Customizing your plan to facilitate

Learning Objectives

  • Define and Describe Facilitation and the Role of Facilitator
  • Develop Greater Awareness of Self and Leverage Strengths of Personal Style
  • Demonstrate Facilitator Values and Attitudes
  • Utilize Key Facilitation Skills of Observation, Diagnosis, Intervention and Assessment
  • Develop Visual Practitioner Skills
  • Plan for Successful Facilitation Experience

Exploring Facilitation

  • Define Vocabulary of Facilitation Field
  • Create and Use Guidelines for Group Interaction
  • Identify the Qualities and Skills of a Facilitator
  • Describe the Role of Facilitator
  • Differentiate Among the Roles of Facilitator, Leader, Manager, and Consultant

Understanding Yourself

  • Determine Your Own Style and Preferences
  • Describe How Behavior Styles Can Affect Individual and Group Functioning
  • Develop Strategies to Leverage Your Style and Preferences to Maximize Involvement
  • Discuss Values and Attitudes of Facilitators

Essential Skills for Effective Relationships

  • Discuss Values and Attitudes of Facilitators
  • Address the Challenge of Multiple Roles—Leader, Manager, and Facilitator
  • Listen at Deeper Levels
  • Talk in Ways That You Will Be Heard
  • Confront Behaviors Effectively

Setting the Stage for Success

  • Describe the Four Phases of the Facilitation Process
  • Explain Foundational Skills of Facilitation
  • Distinguish Between Interpersonal Interventions and Process Interventions
  • Use a Process Analysis Tool to Observe Forces That Are Out of Your Control and Plan Interventions

Developing Visual Practitioner Skills

  • Explore the Field of Visual Practitioners
  • Describe Different Types of Visual Practitioners
  • Develop and Practice Drawing Skills: Containers, Icons, Figures, and Lettering
  • Discuss the Nature and Importance of Listening Skills for Graphic Recording, Facilitating, and Coaching
  • Plan to Incorporate Visual Practitioner Skills into All Phases of Facilitation
  • List and Describe Methods, Techniques, and Resources for Visual Practitioners

Optimizing Results from Your Facilitation Work

  • Organize the Essential Elements of Effective Facilitation Work
  • Assess Your Own Skills
  • Identify a Challenge in Your Work Setting and Ways to Overcome It
  • Plan Your Next Steps in Professional Development

Download Extended Seminar Outline PDF

View a Sample of Our Reviews

5

129 reviews

 
There's a lot to take in on this training like the different dynamics, coaching aspect of it, how to work well with different personalities and how to intervene.
5
Nancy F.
 
Supervisor
 
Industry: Hospitals & Physicians Clinics
I learned some new techniques in being a facilitator and how I can implement them in my training position where I am employed.
5
Kerry B.
 
VMM Trainer
 
Industry: Manufacturing
The instructor was very knowledgeable and has lots of experience facilitating.
5
Michelle F.
 
Management Analyst
 
Industry: Government
The combination of practicing with role plays and groups, observing the instructor's role modeling throughout the 3 days, and hearing the perspectives of others made this course one of the best I've ever attended.
5
Jamie W.
 
Commercial Workforce Development
 
Industry: Manufacturing
The class introduced a number of effective ways to keep meetings engaging and on track.It may have been a slightly better experience if the class had a few more members.
5
Eric G.
 
Mechanical Engineer
 
Industry: Manufacturing

This course is valid for 12 PMUs.
6 Professional Effectiveness [PE]
2 Relationship Management [RM]
4 Business Acumen [BA]

As a CAE Approved Provider educational program related to the CAE exam content outline, this program may be applied for 12 credits toward your CAE application or renewal professional development requirements.

AMA has been reviewed and approved as a provider of project management training by the Project Management Institute (PMI).

Talent Triangle PDUs

[L] 12

Project Management Institute (PMI) Talent Triangle, 2015.
Reproduced with the permission of PMI. Copyright and all rights reserved

American Management Association is accredited by the International Association for Continuing Education and Training (IACET) and is accredited to issue the IACET CEU.

HRCI. The use of this seal confirms that this activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.

 

AMA is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org. For additional information or for more information regarding administrative policies such as complaints and refunds, please contact Martha Leon at 212-903-8173.

Recommended CPE Credit: 14 hours/Basic
Prerequisites: None
Advanced Preparation: None
Delivery Method: Group Live
Field of Study:  Non-Technical – Communication, Personal Development

In-Person Schedule

4 Sessions Available

Live Online Schedule

3 Sessions Available

  • $2,895.00 Non Members
  • $2,595.00 AMA Members
  • $2,567.00 GSA
Date Duration State City Zip
  2025-12-10 2025-12-11 Dec 10, 2025 - Dec 11, 2025 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

  2026-03-30 2026-03-31 Mar 30, 2026 - Mar 31, 2026 2 Days NY New York 10019 New York Register Now

  2026-04-06 2026-04-07 Apr 6, 2026 - Apr 7, 2026 2 Days IL Chicago 60601-5927 Chicago Register Now

  2026-06-15 2026-06-16 Jun 15, 2026 - Jun 16, 2026 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

There's a lot to take in on this training like the different dynamics, coaching aspect of it, how to work well with different personalities and how to intervene.
5
Nancy F.
 
Supervisor
 
Industry: Hospitals & Physicians Clinics
I learned some new techniques in being a facilitator and how I can implement them in my training position where I am employed.
5
Kerry B.
 
VMM Trainer
 
Industry: Manufacturing
The instructor was very knowledgeable and has lots of experience facilitating.
5
Michelle F.
 
Management Analyst
 
Industry: Government
The combination of practicing with role plays and groups, observing the instructor's role modeling throughout the 3 days, and hearing the perspectives of others made this course one of the best I've ever attended.
5
Jamie W.
 
Commercial Workforce Development
 
Industry: Manufacturing
The class introduced a number of effective ways to keep meetings engaging and on track.It may have been a slightly better experience if the class had a few more members.
5
Eric G.
 
Mechanical Engineer
 
Industry: Manufacturing
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