Analytical Skills 
Improve business decisions by learning how to gather, interpret and present data.

Develop specialized skills and strategies to help you assess patterns, identify relevant questions, gain data-driven insights and effectively share analytical information with others.

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Being"Self-ful" - A Guide to Assertive Communication at Work

When it comes to handling difficult situations at work, you have three choices: you can respond in a way that is either selfish, selfless or "self-ful." Author/trainer Mimi Donaldson explains how being "self-ful"-confident enough to be able to ask for what you need without hurting other people-will

Being "Self-ful" - A Guide to Assertive Communication at Work

When it comes to handling difficult situations at work, you have three choices: you can respond in a way that is either selfish, selfless or "self-ful." Author/trainer Mimi Donaldson explains how being "self-ful"-confident enough to be able to ask...

Being a Successful Leader in Today’s VUCA World

Our world has become increasingly complex in the past couple of months. The main drivers behind this development are unstoppable globalization and tremendous digitalization.

Belonging: The Key to Organizational Success

Belonging. Such a simple word in theory, but powerful and life-changing in its impact.

Ben Franklin on Customer Service

You may think you know the essential ingredients of exemplary customer service. But if you really want to please your customers, hearken back to 1749 and read what wise old Ben Franklin had to say about the subject. For starters: "You are as much...

Ben Parr on How to Get and Maintain Attention

Ben Parr , author of Captivology: The Science of Capturing People's Attention , joins us with multiple case studies of brands and organizations who used marketing and social media effectively to keep the public's attention. Whether it's a 75 year old brand or a charity organization or an individual

Ben Waber on New Ways to Track Productivity

To increase productivity, how many seats should be at the cafeteria table? Before, the best answer was a guess or simply "who cares?" However, in an increasingly knowledge-work and collaboration-focused world, factors like who you sit with at lunch and who you chat with in the hallway start to matte

Bet It on Red

Even the most fearless leaders quail when faced with that most dangerous risk of all, the difficult conversation. VitalSmarts' Kerry Pattersen, coauthor of the New York Times best-seller Crucial Conversations, and Eric Patten tell you how to tip the odds in your favor....

Becoming a Motivating Manager

These tips from the authors of The Manager’s Desktop Consultant will help you inspire your people to reach new heights.

Beth Fisher-Yoshida and Kathy Geller on Transnational Leadership

Transnational Leadership Development by Beth Fisher-Yoshida and Kathy Geller acquaints readers with the paradoxes and mental processes leaders need to relate successfully to people with different backgrounds, cultures, and societal identities. The book advises readers on how leaders may learn to see